Program Manager of Patient Safety for the Medical Group

Christiana Care Health Services•Wilmington, DE

About The Position

The Program Manager of Patient Safety provides leadership and oversight for ambulatory patient safety, quality, and regulatory compliance across ChristianaCare Medical Group (MGCC) office practices and in collaboration with community partners. The role monitors compliance with Joint Commission accreditation standards and organizational patient safety requirements, identifies improvement opportunities, and supports consistent use of best practices across ambulatory settings. The position leads the development, implementation, and evaluation of patient safety and regulatory improvement initiatives. It identifies risks and opportunities, develops action plans, coordinates with clinical and operational leaders, monitors progress and outcomes, and facilitates sustainable improvements. The Program Manager collaborates with interdisciplinary teams and community partners to promote safety, accountability, continuous improvement, regulatory readiness, and high-quality, patient-centered care. The role covers New Castle County and Chester and Delaware Counties in Pennsylvania. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The employee must be flexible and willing to travel to assigned locations; travel expenses are reimbursable under organizational guidelines.

Requirements

Bachelor of Science in Nursing (BSN) from an accredited nursing school.
Current Registered Nurse (RN) licensure in Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC).
Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department, or critical care.
Demonstrated experience in accreditation and patient safety, with a strong understanding of regulatory standards and compliance requirements.
Knowledge of healthcare delivery, clinical care, performance improvement, accreditation standards, healthcare financing, population health, and information systems.
Demonstrated leadership, organizational, and project management skills.
Strong analytical and problem-solving abilities, sound judgment, tact, and diplomacy.
Excellent verbal and written communication skills and the ability to collaborate, negotiate, resolve conflicts, delegate, prioritize, and coordinate multiple projects and competing responsibilities.
Ability to work independently, adapt, and maintain productivity in a dynamic healthcare environment while building strong relationships.
Commitment to continuous learning and professional development, including the ability to learn, apply, and communicate new skills and processes.
Flexibility and willingness to travel to assigned locations.

Nice To Haves

Master of Science in Nursing (MSN) preferred.
Previous experience in performance improvement and quality initiatives strongly preferred.
Certified Professional in Healthcare Quality (CPHQ) certification preferred but not required.

Responsibilities

Provide leadership and subject matter expertise in patient safety, accreditation, regulatory compliance, and performance improvement across MGCC ambulatory practices.
Monitor safety and performance data, identify trends and improvement opportunities, develop recommendations, and facilitate action plans to improve patient and caregiver safety and clinical outcomes.
Serve as a content expert for patient safety and accreditation initiatives and participate in ambulatory safety, clinical effectiveness, event reporting, and regulatory activities.
Develop and monitor safety metrics, facilitate root-cause analyses, maintain risk-reduction strategies, and support performance improvement initiatives.
Communicate results and recommendations to leadership.
Support regulatory and accreditation readiness through practice rounds, tracer activities, compliance assessments, and participation in Joint Commission, CMS, and other regulatory surveys.
Assist with corrective action plans and develop and maintain policies and processes that support compliance.
Provide education on accreditation standards, regulatory requirements, patient safety, and performance improvement methodologies.
Maintain current knowledge of applicable regulatory and accreditation standards.
Promote a culture of safety, accountability, continuous improvement, and high-quality patient care.
Coordinate with clinical and operational leaders and community partners to implement and evaluate improvement initiatives.

Benefits

Medical, dental, vision, and life insurance coverage.
Two retirement planning options, including a 403(b) with employer contributions.
Generous paid time off with annual rollover and opportunities to cash out eligible time.
12 weeks of paid parental leave.
Tuition assistance for professional and career development.
Care.com membership and backup care services through Care@Work.
Retirement planning resources and financial coaching.
Fitness and wellness reimbursement.
Discounts on hotels, rental cars, theme parks, entertainment, sporting events, movie tickets, insurance, and more.
Employee assistance program.