Program Manager For Member Employment and Mental Health Services

Mental Health America of Los Angeles•Lancaster, CA

4d•Onsite

About The Position

Mental Health America of Los Angeles (MHALA) is a leading nonprofit mental health agency dedicated to helping individuals with mental health needs achieve meaningful, healthy lives. As one of the largest comprehensive agencies in Los Angeles County, MHALA provides integrated services to over 19,000 low-income individuals annually, focusing on mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services. The agency also offers training programs for the behavioral health workforce and the community. MHALA prioritizes employee well-being with a culture of communication, collaboration, transparency, and a healthy work-life balance, including a 35-hour workweek. They offer a competitive salary and a full benefits package, including an employee assistance program and generous paid time off. This role specifically focuses on the Employment Services program.

Requirements

Minimum 3 years of experience providing psychosocial rehabilitative services.
Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range of skills, abilities, and professional competencies.
Must have good basic English writing skills.
Must have good basic computer skills.
Must be highly organized.
Must function well in a team-oriented approach to member services.
Proficient in computer applications such as Microsoft Word, Excel and Outlook.
Ability to work collaboratively and effectively with mental health consumers and their family members or client advocates, vendors and other staff.
Ability to track and interpret complex data sets for the program services and budget.
Must be detail oriented, and able to prioritize and juggle multiple projects without losing productivity.
Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
TB clearance and re-testing every year are conditions of employment.

Nice To Haves

Bilingual English/Spanish a plus.

Responsibilities

Develop, implement, administer, coordinate, and monitor the effective delivery and outcomes of all services in compliance with grants or contracts.
Track community placements, work adjustment and subsequent support services.
Oversee feedback loop to DOR counselors.
Facilitate Employment Team meetings.
Practice a continuous improvement commitment to delivering AVES employment and work adjustment services.
Recruit, hire, supervise, train, direct, evaluate, reward, discipline and terminate department staff in accordance with organizational policy and applicable laws and regulations.
Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Providers, and funding source standards and requirements, including 24 hour turnaround documentation.
Responsible for oversight, analysis, and monitoring of the program’s budget and billing goals that align with program funding streams and its target Fiscal Year goals as well as oversee and manage team budget and expenditures, making adequate and timely adjustments as needed.
Custodian of petty cash for program staff, if applicable.
Oversee and ensure program’s monthly, quarterly, and yearly data reporting. Ensuring accurate and timely submission and documentation.
Participate in team, administrative, community and funding meetings. Lead or delegate leadership of the day-to-day operations of the team as needed.
Participate as an active member of the site management team, quality improvement, safety committee or designate other leadership team as needed or assigned.
Participate actively in site training efforts for staff and members.
Provide timely information and feedback to the director of employment with regard to emergent staff, team or member issues and work with executive management to provide intervention to redirect staff and/or programs when objectives are not being met.
Assist with the implementation of Commission on Accreditation of Rehabilitation Facilities (CARF) standards thorough the agency as required, prepare for CARF survey and implement recommendations outlined in the survey reports. Maintain services, programs and related information flow consistent w/CARF standards.
Support staff in designing and implementing activities that link members and other clients to work activities that meet member/client goals and needs.
Assist with the development and implementation of operating procedures related to the employment department as well as for the agency owned and operated social enterprises.
Oversee development of new work adjustment operations, group placements and other innovations designed to provide employment opportunities for DOR clients.
Negotiate, develop and oversees compliance with State DOR case service contract and fee for service program opportunities.
Participate in contract related planning, monitoring, and evaluation meetings at state, county and local level with DOR and DMH.
Develop and maintain certifications for new and current DOR services.
Assist in providing oversight and collaboration to Financial Planning and FSP team to support members in management of finances working with the accounting team/financial planner.
Support staff in meeting DMH billing/productivity goal.
Assist staff in maintaining and reviewing outcomes for DMH Pilot Program.