Program Manager of Community Safety & Transit Operations - MPI

Metropolitan Family Services • Chicago, IL

4h • $84,500 - $93,500 • Onsite

About The Position

Metropolitan Family Services (MFS) is seeking a full-time Program Manager of Community Safety & Transit Operations to join their Metropolitan Peace Initiatives Team. MFS is a comprehensive human services agency dedicated to promoting education, economic stability, emotional wellness, and empowerment. This role is crucial to spearheading the Communities Partnering 4 Peace framework, which aims to reduce violence and gang activity through community-driven strategies. The program manager will oversee field operations, coordinate training, and collaborate with various stakeholders to create safer communities.

Requirements

• Bachelor’s degree in public policy, public health, criminology, sociology, and or related field.
• 4+ years of experience in training, street outreach, or equivalent.
• Experience supervising field managers, program supervisors, or operations leaders with increasing levels of responsibility.
• Experience operating violence interruption, street outreach, or community safety programs in high-traffic, mobile public spaces or 24-hour operational environments.
• Driving for work required with a personally owned vehicle.

Nice To Haves

• Bilingual in Spanish.
• The ability to organize and cultivate leadership among a myriad of stakeholder groups and facilitate group meetings.
• The ability to develop curriculum, coordinate training, provide policy analysis, and be a dynamic presenter.
• Deep knowledge and cultural understanding of the community dynamics, youth travel patterns, and neighborhoods served by the CTA's Red, Orange, and Green Line corridors.
• Entrepreneurial, collaborative and a continuous learner.
• A commitment to social justice.

Responsibilities

• Directly supervises all Senior Field Managers who serve as field-level operations leads coordinating staffing, schedules, and deployment strategies across the CTA transit environment.
• Fosters an environment of open communication and collaboration, which builds a student-centered, community-focused team among all field staff and partners.
• Ensures that training and standards are operationalized with fidelity in the field by Senior Field Managers and partner agency staff.
• Coordinates a range of training programs for violence intervention, de-escalation, and situational awareness specific to navigating youth group behavior safely within a transit environment.
• Provides technical support to the field in implementing new strategies that demonstrate program model fidelity, golden thread documentation, collaboration across communities, and use of evaluation feedback to inform practice.
• Actively participates in forums, meetings, and strategy sessions with community members, public officials, law enforcement (such as CPD and OEMC), and CTA leadership.
• Authorizes personnel actions, in consultation with Human Resources; promotes staff diversity; provides supervision, consultation and training to staff; and consistently evaluates performance, providing coaching and timely feedback as needed.
• Other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager