Transit Operations Manager
About The Position
At UCSF, transportation is more than moving people—it's connecting patients, students, faculty, researchers, and staff across one of the nation's leading academic medical centers. We're seeking an experienced Transit Operations Manager to lead our campus shuttle system, overseeing safe, reliable, and customer-focused transportation services serving nearly 2.5 million passenger trips annually. This is an opportunity to lead a large frontline team, drive operational excellence, and help shape the future of sustainable transportation at UCSF. If you're passionate about transit operations, employee leadership, and delivering exceptional service, we'd love to hear from you.
Requirements
- Experience leading a team of drivers, dispatchers, and support staff.
- Experience managing daily shuttle operations, including routing, scheduling, service reliability, vehicle availability, and performance monitoring.
- Experience analyzing ridership trends and operational data.
- Knowledge of DOT, DMV, OSHA, ADA, UC, and other applicable transportation regulations.
- Experience in emergency response planning and operational continuity.
- Experience partnering with internal departments, vendors, and external stakeholders.
- Experience overseeing vendor performance and service contracts.
- Experience managing budgets and staffing resources.
Nice To Haves
- Passion for transit operations.
- Passion for employee leadership.
- Passion for delivering exceptional service.
Responsibilities
- Lead, coach, and develop a team of shuttle drivers, dispatchers, and support staff while fostering a culture of safety, accountability, and customer service.
- Manage daily shuttle operations, including routing, scheduling, service reliability, vehicle availability, and performance monitoring.
- Analyze ridership trends and operational data to improve service efficiency and enhance the rider experience.
- Ensure compliance with DOT, DMV, OSHA, ADA, UC, and other applicable transportation regulations.
- Lead emergency response planning and operational continuity during service disruptions or critical incidents.
- Partner with internal departments, vendors, and external stakeholders to improve transportation services and implement new technologies.
- Oversee vendor performance, service contracts, and operational initiatives that support long-term transportation goals.
- Manage budgets, staffing resources, and operational priorities while continuously identifying opportunities for process improvement.
Benefits
- Total compensation information available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
