Program Manager - Non-IT

Ampcus Inc.•20003, DC

17h•Hybrid

About The Position

Ampcus Inc. is seeking a Program Manager - Non-IT to work on projects aimed at addressing challenges faced by older adults, specifically in employment and financial management for gig workers. The role involves optimizing a back-to-work coaching program and exploring digital expense management tools for individuals aged 50+. The Service Designer will collaborate with internal teams to understand current issues, design improved service models, and test practical solutions.

Requirements

3 years of experience designing or redesigning complex services or programs using human-centered design methods.
Experience working on time-bound, project-based service design engagements.
Strong skills in research, synthesis, journey mapping, and service blueprinting.
Experience facilitating workshops and coaching cross-functional, non-design teams.
Interest in mission-driven work with real-world impact.

Responsibilities

Synthesize existing research, metrics, and program materials into clear insights and identify critical learning gaps.
Diagnose current state services from both participant and operational perspectives.
Partner with stakeholders to prioritize the service gaps with the greatest potential impact.
Design and test improved service concepts using lightweight, iterative methods.
Produce clear, actionable artifacts and recommendations that enable teams to carry the work forward after the engagement.
Analyze the end-to-end participant experience for the Back to Work Coaching Program, from intake through employment.
Identify barriers to participation, completion, and job outcomes for the Back to Work Coaching Program.
Redesign priority touchpoints and supporting operations for the Back to Work Coaching Program; test and refine improvements.
Support research into financial behaviors, constraints, and technology comfort among older gig workers for the Gig Worker Expense Management Tools project.
Support mapping current expense tracking practices and pain points for the Gig Worker Expense Management Tools project.
Develop and prototype early concepts to inform a go/no-go decision and potential next phase for the Gig Worker Expense Management Tools project.