Program Manager - Military Family Respite Care Program - Arlington, VA
About The Position
CLFC Healthcare & Communications is hiring a Program Manager to lead a nationwide respite care program serving military Families who care for exceptional family members with special medical and educational needs. The program delivers one-on-one, in-home respite care through credentialed Level 3 and Level 4 providers across Army installations in the continental United States, Alaska, Hawaii, and Puerto Rico. This role is the central point of contact for the federal customer and the single owner of program performance: provider network health, family intake and matching timeliness, quality control, reporting, and contract administration. The right candidate has run case-management or special-needs programs at scale, knows military family life from the inside, and treats a missed appointment for a medically complex child as a mission failure rather than a metric.
Requirements
- Master's degree in a healthcare-related field with 5+ years of progressive management experience, OR Bachelor's degree in a related field with 10+ years of progressive management experience.
- At least 5 years of experience supporting military families or similar populations.
- Demonstrated experience with case management and special needs programs.
- Ability to favorably complete federal background screening requirements.
Nice To Haves
- Direct experience with the Exceptional Family Member Program or military family readiness programs.
- Experience managing a distributed, multi-state service workforce.
- Federal contract program management experience with performance-standard (AQL-based) oversight.
- Military spouse, veteran, or military family background.
Responsibilities
- Serve as the central point of contact with the Government customer; respond to all official inquiries within one business day.
- Direct a three-region coordination team managing family intake, provider matching, scheduling, and continuity of care for approximately 149 active Families per month.
- Own the Quality Control Plan: inspection cadence, discrepancy correction, root cause analysis, trend analysis, and customer feedback.
- Oversee provider recruitment, credentialing, and retention across 60+ installation markets, including remote and high-cost locations.
- Direct weekly, monthly, quarterly, and annual program reporting and quarterly progress meetings with the federal customer.
- Manage program budgets, invoicing accuracy, and travel authorizations for exceptional coverage cases.
- Lead phase-in execution and sustain uninterrupted service for enrolled Families.
Benefits
- health, dental, and vision coverage
- paid time off
- federal holidays
- retirement plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
