Program Manager - Mental Health Services

Language Bank • Auburn, ME

22h • Onsite

About The Position

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities. Join us in making a lasting difference!

The Maine Mental Health Programs were started on July 1, 1997. Today we serve clients the greater Auburn/Lewiston and Waterville area. The administrative offices are located in Auburn and Waterville. The Maine Mental Health Community Based Programs provide intensive case management to adults with mental illness and substance use that often experience homelessness. The main focus is on recovery strategies, community support, and advocating for client rights while encouraging self-advocacy.

The Program Manager provides operational and clinical leadership for our Maine Mental Health Community Programs within Ascentria Care Alliance, ensuring alignment with the organization’s mission and strategic plan. This role oversees day-to-day operations, treatment planning, and program effectiveness while guiding, supporting and developing staff. The Manager fosters strong community and partner relationships, maintains compliance with state and federal regulations, and plays a key role in organizational planning and advocacy. This position requires regular travel, participation in leadership activities, and availability for crisis response.

Requirements

• A master’s degree in Social Work or a related field is preferred with a minimum of 3 years of documented program administrative experience, or Bachelor’s degree in a social service related field, with at least 5 years of documented program administration experience in a human services setting.
• MHRT-C certification or better, required, or MHRT-C Provisional
• Strong relationship management and communication skills (written, oral, including public presentations) with a variety of stakeholders, including staff, senior management, partners, and board members.
• Effective organizational, time and resource management skills
• Excellent judgment and creative problem-solving skills.
• Valid State issued Drivers’ License and auto insurance.
• Intermediate computer and Microsoft Office skills to satisfactorily complete administrative duties.
• Candidates who are selected for hire must successfully complete all required background checks before starting their employment.

Nice To Haves

• Master’s degree in Social Work or a related field

Responsibilities

• Provides operational and clinical leadership for our Maine Mental Health Community Programs.
• Oversees day-to-day operations, treatment planning, and program effectiveness.
• Guides, supports, and develops staff.
• Fosters strong community and partner relationships.
• Maintains compliance with state and federal regulations.
• Plays a key role in organizational planning and advocacy.
• Requires regular travel, participation in leadership activities, and availability for crisis response.
• Oversees the operations of Mental Health Community Programs and closely works with our Mental Health Congregate Care Programs.
• Provides clinical support for individuals served.
• Focuses on Program Effectiveness and Operations.
• Supports and Supervises Staff.
• Engages with the Community.
• Performs Back-up On-Call Duties to be shared with the Director.
• Completes quarterly reviews of the people served through the DHHS/OBH managed care system.
• Assist in managing program budgets to ensure compliance with state regulations.

Benefits

• High quality/affordable health, dental, and vision insurance to support your overall wellness
• Flexible Spending Account to help manage eligible expenses
• A 403(b) retirement plan with employer match
• A full-service Employee Assistance Program with many free and accessible services and supports
• Generous tuition reimbursement to invest in your professional growth and development
• Paid time off which increases as your tenure grows and holidays for work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager