Program Manager, Membership (Temporary / Part-Time)

NAFSA: Association of International Educators•Washington, DC

13d

About The Position

NAFSA: Association of International Educators is the largest and most comprehensive association of professionals committed to advancing international higher education, serving over 10,000 members and international educators. Based in the United States, NAFSA provides programs, products, services, and a meeting space for the global community of international educators. The association offers leadership through establishing principles of good practice and providing professional development opportunities. NAFSA fosters networking, convenes conferences, promotes research, and advocates for international education as essential for developing globally competent individuals and building global leadership. The organization believes international education is core to an interconnected world characterized by peace, security, and well-being. The Program Manager, reporting to the Director, Membership and Career Center, will be instrumental in executing and supporting membership servicing, marketing, engagement, and retention programs, which are a key program pillar for NAFSA. This role also involves supporting the NAFSA Career Center and the brand pavilion at the annual conference.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Minimum two years of work experience with general office administrative work
Demonstrated ability to plan, take initiative, set priorities, and exercise judgment with competing and multiple deadlines
Strong communication skills, both oral and written, and a track record of excellent customer relations support using a variety of communication platforms, media, and social media platforms
Exceptional organizational skills and attention to detail
Proficiency with Microsoft Office suite products; ability to master various technology, web, and data management systems
Commitment and enthusiasm for NAFSA’s mission

Nice To Haves

Bachelor’s degree in marketing, communications, or a related field
Exposure to or experience in international education or related field, or desired growth and career path in international education
Previous experience with membership associations or nonprofit organizations
Familiarity with association management systems, preferably iMis.

Responsibilities

Contribute to NAFSA’s membership retention and reinstatement long-term strategy.
Work collaboratively with the Membership and Marketing team to implement tactical campaigns aimed at membership renewal, retention, and re-engagement.
Help design and manage contact strategies with members and responses.
Document membership procedures working directly with the director of membership, NAFSA Technology Solutions team, and NAFSA Accounting.
Support documentation for the NAFSA front desk and coordination with the extended member contact team.
Serve as the primary member/client contact for membership questions and inquiries, requiring a comprehensive understanding of member benefits, NAFSA professional development offerings and events, internal processes and procedures related to memberships transactions, NAFSA’s association management system (iMIS), and NAFSA’s method of allocating and tracking special offer vouchers.
Help design, edit, and implement membership marketing campaigns (via print, email, social media, website and other media) in coordination with marketing team.
Service membership accounts for set up, modifications, billing, quality control, and special requests.
Work with Marketing team to assist with social media content to promote NAFSA’s membership value proposition.
Assist with NAFSA’s year-round NAFSA Careers site and @NAFSAjobs Twitter.
Work with director of membership to continuously develop fresh marketing approaches/packages that encourage incremental growth for NAFSA Careers.
Assist with social media content to encourage traffic to the NAFSA Careers Site.
Support NAFSA Career Advisers and Advisees.
Manage Member Spotlight as a valued Career Center feature through candidate selection, content development, production, and promotion.
Assist the director of membership to grow NAFSA’s Career Center into a year-round core member resource through relevant content, programing, and revenue-generating opportunities.
Follow competitive marketing and membership trends and spotlight potential opportunities and innovations worthy of NAFSA consideration.
Manage logistics for internal and external meetings, including project team meetings, focus groups and other market research meetings.
Perform other duties as assigned to support fulfillment of NAFSA’s strategic objectives and goals.