Program Manager - Long Term Care

SouthEast Alaska Regional Health Consortium (SEARHC)•Sitka, AK

2d•$36 - $51•Onsite

About The Position

Provides high level support to the Long-Term Care Division on multiple projects, liaisons between divisions on behalf of the LTC division and participates in the planning, organization, and execution of operational initiatives. Works collaboratively with each DON and the administrator to ensure services are facilitated to provide maximum opportunity for access to consistent and efficient care. SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career.

Requirements

Bachelor’s degree in business administration, nursing, or a health-related field
4-6 years of relevant healthcare experience may be exchanged for a degree
Basic Life Support (BLS) certification within 6 months of hire and biannually thereafter.
Certified Professional in Healthcare Quality (CPHQ) obtained within a year.
Driver’s license
3-5 years of office experience with administrative and project oversight in a healthcare facility
Or at least 2 years of demonstrated progressive, relevant experience that includes project coordination, development, and/or management.
Knowledge of general office procedures.
Knowledge of quality improvement activities.
Knowledge of facility staffing and scheduling.
Knowledge of advanced word processing and spreadsheet applications.
Knowledge of creative mechanisms for the dissemination of information and receipt of customer feedback.
Strong, clear, and strategic communications to diverse audiences – both written and verbal.
Strong presentation skills.
Working cooperatively with various disciplines, staff, providers, and administration.
Proficiently navigating and understanding various medical electronic health records.
Prioritization and judgment and excellent attention to detail.
Energy and enthusiasm.
Ability to multi-task.
Ability to adapt to consistently changing healthcare environments and organizational demands.
Ability to assist in leading CMS survey teams and processes.
Ability to enter and retrieve resident data accurately.
Ability to verbally communicate findings with healthcare team.
Ability to competently maintain a clean work environment with proper infection control measures including equipment cleaning.
Ability to work cooperatively with others by establishing and maintaining interpersonal relationships with residents, visitors, and other healthcare team members.
Ability to ensure confidentiality of resident information.
Highly proficient in Microsoft Office Products including Word, Excel, and PowerPoint

Responsibilities

Provides administrative support to the LTC Administrator and LTC Team.
Subject matter expert on the LTC EHR.
Works to implement strategies on new and/or changing initiatives and projects.
Coordinates projects in respect to resources, equipment, meetings, and information.
Establish and maintain relationships with family members to assist with the admission, reassessments, and data collection for all aspects of resident care documentation and ensure that documents are signed and in chart timely.
Key member in investigations; adverse event reports, employee injury reports and complaints.
Performs root cause analysis and recommends corrective action plans.
Prepares necessary and/or required reports according to department guidelines.
Manages system for orientation and onboarding of employees.
Participate in the development, implementation and maintenance of training modules, documents, materials, and training timelines.
Oversight of supplies maintenance and volumes tracking, within budget.
Function as a member of the Care Coordination team which may include assisting residents with documentation and forms including but not limited to, applications to various services/agencies, Medicaid applications, entitlement programs, eligibility issues, advance directives, power or attorney and guardianships.
Coordinates and submits all state documentation required for LTC authorizations and re-authorizations.
Oversight of submitting/scanning medical records into the electronic record system.
Member of multidisciplinary team and its functions.
Maintains confidentiality regarding administrative and resident issues.
Able to demonstrate tact, patience, and reliability in support of resident care.
Oversight of resident medical appointments and schedule per regulatory guidelines.
Communicates effectively with healthcare providers and care team.
Coordination of staff scheduling and call schedule.
Responsible for chart audits for compliance.
Conducts regulatory and policy review and updates in coordination with DON and Administrator.
Monitors and investigates data for performance trends and reports findings to the team and identifies areas for improvement.
Will be a backup driver for the resident van.