Program Manager Lead (D&S Transformation)

USAA•San Antonio, TX

5d•Hybrid

About The Position

This Program Lead will be focused on change adoption and saturation throughout the Distribution & Service Transformation journey. The Program Lead partners closely with executive sponsors to translate strategy into action by building and maintaining roadmaps that enable sustainable change. The role works in close collaboration with communications and change partners across P&C to support adoption, ensure readiness, and identify training needs that enable successful outcomes. A key responsibility of this role is orchestrating change holistically across the program, ensuring alignment across teams, consistent messaging, and coordinated execution. The Program Lead plays a critical role in enabling the organization to achieve its strategic objectives and intended outcomes within a highly distributed and complex environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 8 years’ project and / or program management experience, including experience defining a new program and / or managing large-scale projects.
Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
Advanced understanding and demonstrated application of risk management policies and procedures.
Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.
Proficient experience in USAA's change management methodology or similar industry change management methodology.
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.
Stakeholder management and influencing skills.
Expert level of experience in Principles of Project, Program or Portfolio Management.
Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

Significant experience (3+ yrs) in change management and/or PROSCI certification .
Experience leading large-scale transformation initiatives .
Strong ability to translate strategy into execution, including defining plans, monitoring progress, and driving outcomes.
Excellent written and verbal communication skills, with the ability to influence and partner effectively with senior leaders and executives.
Experience working in highly matrixed environments and collaborating across multiple functions and workstreams.

Responsibilities

Lead the implementation of strategic tasks that align programs with an organization's business strategy and goals.
Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
Work with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.
Ensure all team members understand how to work together, understand interdependencies, and coordinate their efforts to complete program goals.
Assist in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
Direct analysis, root cause identification and development and recommendation of key work products.
Identify potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
Define and maintain multiple program strategies based on business demand and ROI expectations.
Negotiate agreements, settle disputes equitably and diffuses high tension situations.
Negotiate program tradeoffs with IT and the business to ensure alignment of demand to capacity.
Mentor Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Adhere to governance rigor required for work efforts.
Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.