Program Manager Lead – Personalization and Next Best Action Transformation

USAA•Chesapeake, VA

4d•Hybrid

About The Position

As a dedicated Program Manager Lead, you will lead the management, execution, and delivery for our Personalization and Next Best Action strategic transformation. This includes the oversight and governance of programs to ensure alignment to the LoBs strategic imperatives and to monitor program health. Work to achieve multi-year program deadlines, scope, and overall program benefits. Support cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry best practices. This role will orchestrate delivery across multiple teams, ensuring we scale personalization capabilities efficiently and consistently. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of project and / or program management experience, including experience defining a new program and / or managing large-scale projects.
Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts.
Advanced understanding and demonstrated application of risk management policies and procedures.
Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles / methodologies.
Proficient experience in USAA’s change management methodology or similar industry change management methodology.
Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.
Stakeholder management and influencing skills.
Expert level of experience in Principles of Project, Program or Portfolio Management.
Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

Product, Program or Portfolio level experience across Digital, Lines of Business, Platforms, or Member Experience
Expert level of experience managing large-scale, cross-functional programs at scale
Proven ability to influence without authority and drive accountability
Experience building business cases, roadmaps, managing risks and dependencies, removing team blockers, and executive communication
Expertise in strategic story-telling and narrative building to influence across leadership levels to include presentation and artifact creation
US military experience through military service or a military spouse/domestic partner

Responsibilities

Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.
Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
Directs analyses, root cause identification and development and recommendation of key work products.
Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
Defines and maintains multiple program strategies based on business demand and ROI expectations.
Negotiates agreements, settles disputes equitably and diffuses high tension situations.
Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Adheres to governance rigor required for work efforts.
Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.