Program Manager, Language Services

Royal College of Physicians and Surgeons of Canada • Ottawa, ON

8d • Hybrid

About The Position

The Royal College of Physicians and Surgeons of Canada has over 55,000 members and aims to advance the learning for specialist physicians to deliver the best health care for all. It partners and collaborates to lead the evolution of specialty medical education and standards, supports specialist physicians, learners, and teams to continuously improve, and advocates for excellence in specialty medicine by supporting innovation, well-being, equity, and person-centered care. Established in 1929 by a special Act of Parliament, it is a national, nonprofit organization overseeing the medical education of specialists in Canada. The Program Manager, Language Services, reports to the Manager, Language Services, and is responsible for leading complex translation projects. This includes full accountability for delivery outcomes, quality, financial oversight, and risk management, ensuring translation services support organizational priorities and long-term operational sustainability. The role also involves leading the intake of translation requests, coordinating work assignment to internal teams and external vendors, prioritizing requests, defining workflows, and monitoring progress for timely, accurate, and cost-effective delivery. As a subject-matter expert, the Program Manager proactively identifies risks, capacity constraints, and improvement opportunities, drives enhancements to processes and systems, and supports a high-quality client experience, including the management of complex situations and escalations.

Requirements

• Education, training, and experience equivalent to a bachelor’s degree in business administration, project management, translation, linguistics
• Minimum of 5 years of experience in program administration, preferably in a translation environment
• Strong organizational and coordination skills, with the ability to manage multiple priorities
• Proven ability to work collaboratively in a cross-functional environment
• Excellent communication skills in both English and French
• Analytical mindset with a focus on problem-solving and continuous improvement

Nice To Haves

• Experience using translation management systems and CAT tools (Trados Studio)
• PMP certification (or equivalent) for program/project governance
• Business analysis credentials (e.g., CBAP/CCBA) for requirements, solution evaluation, and benefits realization

Responsibilities

• Manage the intake and prioritization of translation requests and ensure their execution in line with organizational priorities, capacity, and delivery expectations
• Define and oversee end to end workflows for complex and multi step translation projects, from initial scoping through final delivery
• Allocate work strategically across internal teams and external vendors, balancing quality, timelines, risk, and budget considerations
• Monitor projects progress, proactively identify risks or constraints, and take corrective action to maintain delivery performance
• Serve as a key point of escalation for complex delivery or quality issues, making informed decisions and guiding resolution in collaboration with internal experts
• Oversee financial aspects of translation projects, including cost forecasting, budget tracking, and approval of scope changes
• Contribute to the improvement of tools, systems, and processes by identifying opportunities to strengthen efficiency, consistency, and scalability
• Support onboarding and enablement of new clients and vendors by defining operational models, expectations, and best practices

Benefits

• The Royal College supports a hybrid work environment
• The Royal College will provide support in its recruitment processes for applicants with disabilities, including accommodation that considers an applicant’s accessibility needs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees