Program Manager, Key Accounts

WM • Miami, FL

2d • Onsite

About The Position

The Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities, such as school districts and large events. This role establishes and maintains a high level of customer satisfaction by communicating and working to resolve unique customer issues. The Program Manager will increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability. This role matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate. Proposes customer solutions that are compliant with appropriate local, state and federal regulations and updates and secures customer service agreements. Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Requirements

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• stock purchase plan
• company matching on a 401(k)
• paid vacation
• holidays
• personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level