Program Manager IV- Quality Alliance

Cleveland Clinic•Business Operations Center, WA

1d•Remote

About The Position

The Program Manager IV supports the Cleveland Clinic Quality Alliance, a clinically integrated network serving approximately 250 independent physician practices. This role serves as a key liaison between Cleveland Clinic, external data vendors, and participating practices to ensure accurate, timely, and accessible clinical and operational performance data. Responsibilities include managing vendor relationships, coordinating issue resolution and system support, overseeing user access and permissions within reporting platforms, and ensuring the integrity and availability of data related to ambulatory care, admissions, readmissions, and quality performance metrics. The Program Manager works closely with data aggregation partners, including Arcadia, to monitor data flow, troubleshoot processing issues, and validate reporting accuracy across multiple specialties. This position plays a critical role in supporting population health, quality improvement, and value-based care initiatives by ensuring stakeholders have reliable access to actionable performance data and analytics. This is a remote role. A caregiver in this position works Monday through Friday from 8:00am to 4:30pm. Occasionally evening meetings will require attendance in-person at Independence.

Requirements

Bachelor’s Degree in Business Administration, Healthcare Administration or a related field and six years of related experience OR Master’s Degree and five years of related experience
Knowledge of statistical and financial analysis, primary research and business plan development

Nice To Haves

Master’s Degree
Healthcare experience
Vendor management experience
Training, EMR, and integration experience
Data processing

Responsibilities

Develop, maintain, manage and implement operational systems and activities.
Serve as a liaison with all levels of Cleveland Clinic and the outside community.
Manage multiple projects and priorities.
Serve as a coach and mentor for other caregivers.
Review and monitor adherence to Human Resources policies and corporate compliance procedures.