Program Manager, Investigations and Analytics

Virginia Commonwealth University•Richmond, VA

1d•$80,000 - $90,000•Hybrid

About The Position

The department of Audit and Compliance is seeking to hire a Program Manager for Investigations and Analytics. This role will serve as the primary case manager for the Integrity and Compliance Office (ICO), reporting to the Chief Ethics and Compliance Officer. The position involves assessing reports, conducting interviews and investigations, managing the ICO's case management solution, and analyzing data to identify risks and improve program effectiveness.

Requirements

Bachelor’s degree in a related field or an equivalent combination of training, experience, and demonstrated knowledge base.
Experience in conducting internal investigations in a professional or law enforcement setting.
Superior comprehension, analytical ability, critical thinking, professionalism, and attention to detail.
Experience with the creation, coordination, management, and assessment of projects and data.
Ability to develop and implement training programs in the areas of investigation process and procedures and case management.
Ability to develop, update, and maintain the Ethics & Compliance Program’s investigation and case management standard operating procedures.
Excellent written and verbal communication development and delivery skills.
Excellent research and decision-making skills.
Highest degree of professionalism, civility and ability to maintain confidentiality.
Ability to collaborate, work and lead projects/initiatives in a team environment.
High level of emotional intelligence.
Exceptional interpersonal and relationship building skills.
Ability to work independently and to manage and meet multiple priorities within the university.
Demonstrated organizational skills.
Facility with technology and the ability to quickly learn new software.
Proficient to advanced knowledge using Word, Excel, PowerPoint and a basic centralization software management system for policy program and compliance documentation needs; proficiency with G-Suite software.
Strong project management skills with the capability to establish action plans, set clear goals, monitor and communicate progress, and follow through on all initiatives to completion.
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Nice To Haves

At least one year of experience working in higher education, academic medical centers, highly regulated industries, or experience working with highly regulated activities.
Certification in Compliance, either CCEP, CHC, LPEC or related, or interest and ability to obtain certification within the first 12 months of employment.
Experience managing a case management solution i.e CaseIQ, NAVEX, Maxient or Convercent.

Responsibilities

Assessing whether a report falls within the purview of the ICO.
Conducting intake interviews with reporters.
Conducting investigations of reported issues.
Coordinating with, and serving as a resource for, ICO partner offices on investigations and related issues.
Managing the ICO’s case management solution (Currently CaseIQ), ensuring all case-related data, documents, and outcomes are cataloged.
Following up with units post-investigation to determine whether recommendations have been followed.
Conducting root cause analysis to help mitigate risk in the future.
Serving as the primary data steward and data analyst for all ICO case data, producing ad hoc reports, preparing data for reports, and conducting ongoing analysis to identify best practices and opportunities for improvement.
Developing and supporting risk assessments and compliance reviews, providing reports to stakeholders, and monitoring progress on initiatives.
Conducting formal and informal trainings for campus partners on the case management system and investigative techniques.
Other duties as assigned by the Chief Ethics and Compliance Officer and/or ACS leadership.