Manager, Equity, Complaints and Investigations

George Brown Polytechnic•Toronto, ON

21h•Hybrid

About The Position

Under the direction of the Director, Human Rights, Sexual Violence Response, Policy and Compliance, the Manager, Equity, Complaints and Investigations, supports the administration of complaint resolution processes under the Polytechnic’s Human Rights Discrimination and Harassment Policy, Sexual Harassment and Sexual Violence Policy, Freedom of Expression Policy, Workplace Violence and Harassment Prevention framework, and related Polytechnic policies.

Requirements

Graduate level university degree from a recognized post-secondary institution in a related field (e.g. social work, psychology, public health, criminology, or an equivalent specialized training and experience in this field will be considered etc.), or an equivalent combination of education and experience.
Specialized training in workplace, human rights, sexual violence, trauma-informed, or administrative investigations is required.
Minimum nine (9) years of progressive related experience in workplace investigations, sexual violence response, workplace harassment, labour relations, student conduct, conflict resolution, equity and anti-racism, compliance, or a related post-secondary/public-sector environment.
Experience must include conducting, coordinating, or managing complex investigations or complaint resolution processes involving sensitive allegations, multiple parties, confidentiality, procedural fairness, trauma-informed practice, and high institutional risk.
Demonstrated knowledge of the Ontario Human Rights Code, Occupational Health and Safety Act, Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, Ministry of Training, Colleges and Universities Act obligations related to sexual violence, and relevant Polytechnic policies, procedures, codes of conduct, and collective agreement considerations.
Demonstrated ability to conduct or coordinate complex investigations using trauma-informed, procedurally fair, culturally responsive, anti-racist, accessible, and equity-informed approaches.
Demonstrated ability to analyze complex evidence, assess credibility, apply the balance of probabilities standard, identify relevant facts, and prepare clear, well-reasoned investigation reports.
Strong conflict management, case management, documentation, writing, presentation, and project management skills.
Proficiency with Microsoft Office and case management, incident management, or records management systems.
Excellent communication, collaboration, teamwork, and interpersonal skills.
Demonstrated commitment to uphold the Polytechnic’s priorities on diversity and equity.
Able to travel between campus locations.

Nice To Haves

Experience working in a unionized, public-sector, post-secondary, or similarly complex multi-stakeholder environment is strongly preferred.
Experience coordinating external investigators, reviewing investigation reports, managing investigation timelines, or supporting decision-makers is an asset.
Experience coordinating parallel processes, including police involvement, litigation, grievances, health and safety processes, student conduct processes, accommodation processes, or external human rights proceedings.
Extensive experience and effective consultation skills in working with diverse populations including women, underrepresented groups, racialized persons, 2SLGBTQIA+ communities.

Responsibilities

Manages complex or escalated cases and recommends strategies for the effective, timely, procedurally fair, trauma-informed, equity-informed, and privacy-compliant management of complaints and investigations.
Acts as case manager for matters involving human rights, sexual harassment and sexual violence, workplace harassment, workplace violence-related concerns, freedom of expression-related concerns, and intersecting policy issues, ensuring appropriate action is taken at each stage of the complaint resolution process.
Reviews complaints and available information to assist in determining jurisdiction, scope, applicable policy pathway, potential prima facie issues, risk considerations, and whether the matter should proceed through early intervention, alternative resolution, investigation, referral, or another appropriate process.
Develops investigation plans, identifies relevant witnesses and documentary evidence, conducts interviews, records evidence, assesses credibility where required, applies the balance of probabilities standard, and prepares investigation reports containing findings of fact and, where mandated, policy-breach analysis.
Coordinates the engagement and management of external investigators, including supporting conflict checks, preparing investigation mandates, compiling relevant documentation, clarifying scope, monitoring timelines, and ensuring investigators have the information required to conduct procedurally fair and policy-compliant investigations.
Monitors relevant legislative, regulatory, arbitral, human rights, and sector developments related to human rights, sexual violence, workplace harassment, workplace violence, freedom of expression, privacy, procedural fairness, and post-secondary complaint resolution.
Other duties as assigned.