Program Manager - Insurance Center of Excellence

Ford Motor Company • Dearborn, MI

2h • $115,500 - $218,100 • Hybrid

About The Position

This Product Manager role supports Ford Credit Insurance Operations by managing the Insurance Center of Excellence and assigned insurance products if applicable, ensuring compliance, coordinating with key business partners, and serving as a subject-matter expert for internal and external stakeholders. The Product Manager will be responsible for revamping and enhancing the Insurance Operations Center of Excellence and supports training, competitor analysis, SharePoint/database improvements and updates, and enterprise insurance guidance. In addition, the position may manage insurance products and related projects from end to end, including policy updates, renewals, coverage reviews, regulatory filings, claims support, rate reviews, reporting, and customer service. The role works closely with the Legal department, Compliance, Actuarial Services, Accounting, Financial Analysis, Ford Credit, Ford Motor Company, dealers, and claims teams to ensure products are competitive, compliant, and aligned with customer needs.

Requirements

• Bachelor's degree in Insurance, Risk Management, Business Administration, Finance, or a related field
• 10 years of experience in Captive Insurance Management or a combination of Captive Insurance Management and P&C Insurance, including product management, underwriting, and/or claims
• Understanding and ability to work in Sharepoint to develop a database and resulting reports
• Demonstrated experience managing insurance products end-to-end (policy issuance, renewals, coverage review)
• Solid understanding of P&C policy structure, including policy language, endorsements, and Declaration pages
• Working knowledge of state insurance regulatory requirements, including rate, rule, and form filing processes
• Understanding of claims handling processes and ability to liaise effectively with field adjusters
• Familiarity with loss prevention/loss control principles
• Proven ability to act as a subject-matter expert and single point of contact for assigned products
• Strong written and verbal communication skills, including experience presenting to committees or senior leadership
• Demonstrated project management skills with the ability to manage multiple products/initiatives simultaneously
• Excellent customer service orientation, with experience serving both internal and external stakeholders
• Attention to detail and a compliance-first mindset, particularly regarding regulatory and audit requirements (e.g., SOX)
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

Nice To Haves

• Experience in international insurance business is preferred
• Chartered Property Casualty Underwriter (CPCU), Associate in Risk Management (ARM) or other insurance designation is a plus
• Experience working cross-functionally with Legal, Compliance, and Actuarial teams
• Basic understanding of insurance accounting and financial reporting concepts

Responsibilities

• Manage the Insurance Operations COE (Center of Excellence), including but not limited to Redesign and enhancement of the COE SharePoint site and database, housing all of Ford’s insurance relationships across the enterprise. Develop, create and submit reports regarding the database to team members and senior management. Monitor the list of subscriptions, donations and memberships for the department and work with colleagues who own the various relationships
• Act as the Insurance expert for the Ford Enterprise, coordinating and collaborating with other Insurance departments to solve problems and answer insurance technical questions
• Complete competitor analysis and documentation for all Insurance Operations products or potential new products, with updates every 6-12 months to verify data is current
• Work with Learning & Development on training for Insurance Operation’s employees
• Manage insurance products and projects as assigned.
• Become the SME (Subject Matter Expert) on the assigned products, operating as the single point of contact and the responsible person
• Ensure the quality of the products through continuous evaluation and identification of enhancements
• Verify the products meet the customers’ needs, including dealers
• Ensure the competitiveness of the program
• Review and update policy and endorsement language as needed and obtain Legal concurrence
• Update Dec pages, issue and renew policies by the effective date
• Work with the AMRO (American Road Services Company LLC) field adjusters regarding coverage questions and claims
• Primary liaison to the customers, both internal and external, administrators, and/or agents
• Work with the Legal team to verify all aspects of the products are compliant with insurance laws
• Work closely with Insurance Accounting, Financial Analysis and other departments as necessary to confirm their understanding of the products and assist with reporting
• Work with Compliance to ensure Rate & Rule and Policy Form filings are processed in a timely manner and meet state regulatory requirements, where applicable
• Coordinate with the Actuarial team in developing and proposing rate reviews and presenting to the GIPRC (Global Insurance Pricing and Review Committee) for approval
• Provide reports and updates to senior management
• Verify adherence to policy terms & conditions and coverages
• Provide a high level of customer service to Ford Motor Company, Ford Credit and dealers
• Ensure compliance with Ford Global Policies and regulatory (SOX) requirements
• Oversee and administer loss prevention techniques where applicable
• Provide internal and external training assistance to Ford Credit/Ford Motor Company, American Road Claims Center (ARCC) and American Road Services Company LLC (AMRO) field personnel related to claims
• Complete the MCRP (Modular Control and Review Program) related to applicable responsibilities and resolve any issues in a timely manner
• Lead and/or participate in special projects as applicable and assigned

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior