Program Manager III

ServiceSource, Inc. • Washington, DC

17h • Hybrid

About The Position

Implements and administers one or more programs for an association, non-profit, or similar organization. Program Managers are strategic individuals who supervises groups of projects and focuses on long term business objectives. Serves as a leader of authority with expert level knowledge in one or more areas. Makes authoritative decisions and recommendations. Plans, organizes and guides projects and subordinate employees. May be called on to consult in other areas.

Requirements

• High school diploma or General Educational Development (GED).
• Five (5) years of related experience can be substituted for a Bachelor’s degree.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).
• Strong problem-solving and analytical skills.
• Ability to manage multiple activities and prioritize multiple competing tasks.
• Ability to set priorities for self, team, and peers, and adjust when priorities change.
• Advanced Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software such as ZOOM and Microsoft Teams.
• Ability to solve practical problems and adapt to new information and guidance quickly.
• Excellent verbal and written communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Excellent customer service skills (phone and in person).

Nice To Haves

• Experience working with people with disabilities.
• One (1) year of direct management experience.

Responsibilities

• Executes programs that meet the needs of the organization’s target population and that are in alignment with the organizations stated mission.
• Supervises the work of program staff to ensure the quality of service is provided.
• Assist in the development of customized solutions to individual client needs.
• Participates in program evaluation by collecting and analyzing data in support of key performance matrix.
• Ensures all services provided are in compliance with applicable standards and regulations.
• Serves as a liaison between the customer and supplier for product sourcing.
• Implement project management proficiencies by creating schedules, deliverables, and identifying new available resources.
• Complete in an accurate and timely manner, all evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED