Program Manager III (Secure)
About The Position
Cascadia operates three secure residential homes in the Portland Metro area for adults experiencing severe and persistent mental health challenges. Employees work as a team to provide comprehensive services focusing on psychiatric treatment, personal care, skills training, and case management. Residents are referred from counties or the state and must either be under commitment or have a guardian. The focus of treatment is on immediate safety and preparing individuals to live in a less restrictive environment. The Program Manager III is responsible for the comprehensive management and oversight of assigned residential treatment programs, ensuring the delivery of high-quality clinical and medical services in alignment with organizational goals and regulatory standards. This role leads a team of dedicated staff, providing supervision, training, and evaluation to maintain the highest standards of resident care. Key responsibilities include monitoring program effectiveness, managing financial operations, ensuring compliance with licensing requirements, and fostering a safe, therapeutic environment. This position requires strong leadership skills, the ability to manage crisis situations, and a commitment to continuous improvement in service delivery. The Program Manager III also serves as a liaison with community partners, stakeholders, and referral sources, ensuring smooth operations and positive outcomes for residents.
Requirements
- Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full-time professional experience providing direct service to individuals in a social service setting.
- Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in the Oregon Administrative Rulings (OARs).
- Certification must be kept current and in compliance with OARs through MHACBO.
- Five years of clinical experience providing outpatient or inpatient services in a mental health or social service setting is required.
- Proficient verbal and written communication skills.
- Basic knowledge of Trauma Informed Care (TIC), Motivational Interviewing, and Evidence-Based Practices.
- Basic understanding of recovery models, illness management, and strength-based philosophies.
- Knowledge of Microsoft Office Suite (e.g., Word & Excel).
- CPR Certification (training provided post-hire).
- Possess a valid driver’s license, minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course (some programs).
Nice To Haves
- Two years of supervisory experience is preferred.
Responsibilities
- Manage and oversee daily operations of assigned residential treatment program(s), ensuring the delivery of high-quality clinical and medical services in alignment with organizational goals and standards.
- Monitor program effectiveness by evaluating and implementing changes that enhance service delivery, efficiency, and cost-effectiveness, while maintaining compliance with relevant regulations and internal policies.
- Develop and maintain program goals in collaboration with leadership, integrating best practices and evaluating the effectiveness of services provided.
- Supervise, train, and evaluate program staff, including determining staffing needs, hiring, and conducting performance reviews. Ensure staff competency in all areas, including medication management, crisis intervention, and resident care.
- Provide leadership in crisis situations, coordinating with the treatment team to develop trauma-informed interventions and maintain a safe environment for residents and staff.
- Ensure compliance with licensing and regulatory standards, including preparation for inspections and maintaining all aspects of the facility according to applicable guidelines.
- Oversee financial management, including budgeting, tracking expenses, and ensuring compliance with fiscal policies.
- Process program referrals, conduct screenings, and facilitate client move-ins while maintaining positive relationships with community partners and stakeholders.
- Maintain accurate and up-to-date documentation in electronic health records (EHR) and ensure compliance with all agency policies, procedures, and applicable regulations.
- Ensure the cleanliness, safety, and maintenance of the facility, including adherence to fire safety protocols and evacuation procedures.
- Support and oversee the delivery of therapeutic services, including developing curriculum, scheduling activities, and ensuring staff productivity and quality of care.
- Handle client money management, oversee medication management services, and ensure proper documentation and training in these areas.
- Participate in all scheduled meetings, training, and continuing education to stay informed and develop professional skills.
- Perform other duties as assigned to support the overall success of the residential program.
Benefits
- Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
- Medical and Dental Coverage (begins 1st of the month following hire date)
- VSP Vision Discount Plan
- 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
- Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
- Short-Term Disability, Long-Term Disability, and Life Insurance
- Paid Bereavement and Jury Duty Leave
- Length of Service Award
- Voluntary Life Insurance
- Supplemental Insurance
- Student loan forgiveness options
- Employee Assistance Program (EAP)
- Bike to Work Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
