Sr. Program Manager, ReLo Ops Integration (RLOI)

Amazon • Nashville, TN

14d • $104,100 - $160,000 • Onsite

About The Position

This role offers the opportunity to shape the future of returns operations by designing operational capabilities, implementing cost-reducing processes, and creating standard operating procedures that ensure compliance, quality, and scalability. You'll drive short-term deliverables that show incremental progress towards long-term optimization while collaborating with field teams and external partners to deliver breakthrough results.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Knowledge of general AI tools

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Scope, design, and implement operational capabilities to support new business needs while ensuring alignment with organizational objectives and strategic vision
• Drive process optimization initiatives that reduce costs through performance efficiencies, utilizing data analysis and metrics to identify improvement opportunities
• Develop and maintain Standard Operating Procedures to ensure compliance, quality, and scalability across ReLo operational sites
• Create and deploy field tools and dashboards to assist with execution of operational excellence pillars, working with cross-functional teams to ensure effective implementation
• Lead shared projects with WWRR teams including nation wide Customer Return Centers (RCs), ReCommerce, Return on Experience Programs, and Technology as cross-functional stakeholder, managing complex program life-cycles with significant business impact

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior