Sr Program Manager, Relo Ops Excellence: NGRC

Amazon • Nashville, TN

1d • $104,100 - $160,000 • Onsite

About The Position

Amazon's Next Generation ReLo Centers (NGRC) program is revolutionizing returns processing through advanced automation, robotics, and innovative facility design. As a Sr. Program Manager for NGRC, you will drive the execution of complex, multi-site launch and automation deployments that improve speed, quality, and cost efficiency in returns processing. You will work cross-functionally with engineering, operations, product, and other internal teams to deliver world-class automation solutions across Amazon's US returns network.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools

Responsibilities

• Manage complex projects involving MHE (Material Handling Equipment), robotics, sortation systems and facility infrastructure
• Drive on-time, on-budget delivery by developing detailed project plans, tracking milestones, and proactively managing risks and dependencies
• Coordinate with GES PMO to ensure compliance with capital project processes, safety signoffs, and design standards
• Own project-level budgets and resource allocation, partnering with Finance to track spend and forecast accurately
• Serve as the primary point of contact for assigned NGRC projects, coordinating across Product, Robotics, Operations, Safety, and Finance teams
• Facilitate design reviews, readiness assessments, and go-live planning with cross-functional stakeholders
• Develop and maintain comprehensive project status reporting including weekly updates, Monthly Business Reviews (MBRs), and executive briefings
• Communicate project health, risks, and mitigation plans clearly to senior leadership
• Escalate blockers and critical issues appropriately with proposed solutions
• Create and maintain project documentation including charters, RACI matrices, and lessons learned
• Proactively identify project risks and develop mitigation strategies
• Track and resolve issues that could impact scope, schedule, budget, or quality
• Manage dependencies across multiple workstreams and projects
• Ensure safety compliance throughout all phases of project execution

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior