Program Manager II - Marriage Matters

Be Strong International•Palmetto Bay, FL

11h•Hybrid

About The Position

The Program Manager II provides strategic leadership, manages program operations, manages contracts, and implementation in alignment with organizational goals and compliance standards. The position requires collaboration with schools, community organizations, and stakeholders to expand program reach, as well as supervision of staff to maintain high-quality service delivery. This role is responsible for leading the planning, implementation, and oversight of the Marriage Matters Program across Miami-Dade and Broward Counties, ensuring services are delivered with fidelity to evidence-based curricula, program standards, and BSI’s mission. The role also involves ensuring full compliance with all contract requirements, funding guidelines, and reporting deadlines, supervising and managing a multidisciplinary team, overseeing program data collection, analysis, and reporting, and managing program budgets while building strong relationships with funders, evaluators, community partners, and stakeholders to expand program reach and sustainability.

Requirements

Master’s degree required in education, social work, counseling or related field
Bilingual English/Spanish required
Five (5) years minimum experience in adult and family program development and administration.
Three (3) years minimum of supervisory experience
Building and nurturing relationships to expand reach and impact.
Leadership skills to lead team members towards achieving a common goal.
Excellent self-starter and self-motivated.
Proficiency in computer skills and programs such as Microsoft Office: Word, PowerPoint, Outlook, and Excel.
Ability to learn new software and utilize new tools.
Time Management skills.
Highly organized, detailed oriented and dependable
Excellent communication skills (written and verbal).
Resourcefulness: the ability to address problems large and small
Strong interpersonal and conflict resolution skills
Able to prioritize and respond quickly to program needs.
Must be able to prioritize tasks effectively.
Must be able to successfully pass a Level II background check.
Have reliable transportation.
Able to travel to multiple locations in a single day (sometimes within various counties).
Available to work occasional evenings, weekends, overnights, and conduct out of state travel as required.
Implement core values for all tasks and activities within the workplace.
Hiring is contingent on successfully passing the reference check, Level II background screening and Sex Offender background check.

Nice To Haves

Grants writing, management and contract review experience are a plus.
Experience working with federal, state, and local programs is a plus.

Responsibilities

Lead the planning, implementation, and oversight of the Marriage Matters Program across Miami-Dade and Broward Counties, ensuring services are delivered with fidelity to evidence-based curricula, program standards, and BSI’s mission.
Ensure full compliance with all contract requirements, funding guidelines, and reporting deadlines by overseeing contract amendments, continuation of applications, assessments, and required program deliverables.
Supervise and manage a multidisciplinary team of approximately six staff and contractors by overseeing onboarding, training, performance evaluations, required certifications, corrective actions, and ongoing professional development.
Oversee program data collection, analysis, and reporting by collaborating with the Data Department to ensure accuracy, completeness, and timely submission of reports while using data to monitor outcomes and drive program improvements.
Manage program budgets in collaboration with Finance, ensure timely and appropriate use of funds, and build strong relationships with funders, evaluators, community partners, and stakeholders to expand program reach and sustainability.
Ensure direct reports are properly trained on Contract Compliance, Program Curriculum, Marriage Matters Strategies and trainings, as required.
Identify new program opportunities, partnerships, and funding streams aligned with BSI’s mission.
Create and maintain necessary systems for effective program management.
Create and/or update documents such as: SOPs, Participant Application (intake form), Program Policies & Procedures, and Surveys required by the funder and/or BSI.
Update Contract amendments or modifications as needed.
Update ‘Continuation Application’ for funding renewal, at the end of each program year.
Maintain good working relationships with the Contract Managers, program staff, evaluator and curriculum developer, as well as community leaders and partners.
Work together with the Accounting Manager and accounting for budget purposes, spending the money allotted by the end of each quarter.
Give administrative guidance and support to Program Coordinator, Success Coaches, Contracted Professionals, Data Analysts, and Finance team.
Monitor coordination and scheduling of all the mandatory program's activities and other events.
Ensure program is properly staffed at all times, including those contracted for Professional Services.
Ensure reports, assessments and other deliverables are completed by staff and participants and meet reporting deadlines.
Ensure the Data Department is analyzing all data, catching any errors or omissions on all programmatic data collected and that staff adhere to proper data collection practices.
Travel regularly to programmatic sites between Miami-Dade and Broward County to oversee program implementation, ensure compliance and maintain high-quality programming.
Complete program observations and curriculum fidelity implementation, if applicable.
Manage a team of 6 staff members, including onboarding, training, performance evaluations, completion of required training, and when necessary, administering PIPs, verbal/written warnings, probationary reviews, and annual evaluations.
Other duties as assigned.