Program Manager II, Implementation

Alkami Technology•Bentonville, AR

20h•Remote

About The Position

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! The Program Manager II (IC3) leads new logo implementation programs, ensuring customers achieve success as they launch Alkami’s digital banking platform. At this level, the role independently manages complex portfolios of client programs, balancing schedules, budgets, and deliverables with a customer-first focus. The Program Manager II fosters trusted relationships with clients, applies advanced problem-solving techniques to resolve issues, and ensures deliverables align with client goals throughout the lifecycle.

Requirements

5-7 years in program/roject management in SaaS or financial services Required
Proven ability to manage complex program portfolios independently
Expertise in program scheduling, risk tracking, and issue resolution
Strong communication, facilitation, and client relationship management skills
Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence)
Ability to interpret risks, resolve issues, and align outcomes with client goals

Nice To Haves

Knowledge of SaaS implementation practices and financial services is preferred
Professional certifications (PMP, PgMP, or equivalent) are desirable
Experience with AI and automation tooling

Responsibilities

Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio.
Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction.
Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle.
Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes.
Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans.
Communicate program status and issues by preparing reports and presentations for customers and stakeholders.
Mentor team members by sharing expertise and best practices.
Collaborate with Product and Engineering to resolve client feature requests and technical issues.
Identify improvements to methodology and implementation processes to enhance customer experience