Program Manager (Identity)
General Dynamics Information Technology•Washington, DC
•$128,039 - $173,229•Onsite
About The Position
The Program Manager, reporting to the Program Director, will lead large‑scale, global Identity and Access Management (IDAM) operations and modernization contract supporting the U.S. Department of State’s Bureau of Diplomatic Technologies (DT). This role oversees 24x7 worldwide operations, modernization activities, security integration, service management, and customer engagement across all geographic regions. The Manager is responsible for contract performance, people leadership, innovation, quality, and mission delivery related to IDAM operations and modernization. Success requires experiencing leading large, diverse teams across multiple time zones, data-driven and transparent reporting, and customer collaboration.
Requirements
- 10+ years managing complex IT or network programs, including global environments.
- 5+ years experience leading large, diverse teams
- Demonstrated experience delivering large‑scale, cloud focused identity modernization
- Strong ITIL‑based service management background.
- Proven ability to interface effectively with senior federal executives, CO/CORs, GTMs, and global stakeholders.
- Active Top Secret clearance.
- PMP
- ITIL 4 Intermediate level certification or equivalent
- Agile/SAFe certification (SAFe SPC or ScrumMaster) or demonstrated lean agile experience.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, a related technical discipline or business required.
- US Citizenship Required: Yes
Nice To Haves
- Prior experience supporting Department of State, especially Diplomatic Technologies or global operations.
- Experience with OCONUS deployments, austere environments, or high‑risk posts.
- Familiarity with COOP/DR for global missions.
- Experience managing multi‑contractor ecosystems.
- Master’s degree preferred in a relevant field such as Information Systems, Cybersecurity, Engineering, Public Administration, or Business Administration (MBA, MPA, MSIS, MSCS).
Responsibilities
- Lead all aspects of the contract supporting Diplomatic Technologies’ global IDAM mission, ensuring operational excellence and alignment with State Department and DT strategic priorities.
- Manage a large multidisciplinary workforce, including IDAM architects, engineers, and administrators, while collaborating with Tier 1 and 2 Service Desk leadership
- Direct 24x7 IDAM operations globally, ensuring high availability, reliability, and prompt incident response.
- Establish and enforce SLAs, KPIs, SLOs, and MTTR targets consistent with diplomatic mission needs.
- Ensure consistent ITIL‑aligned service management across regions, integrating processes such as change, incident, and problem management.
- Drive automation and responsible AI-augmentation
- Ensure continuous compliance with NIST RMF, FISMA, and DT cybersecurity requirements.
- Partner closely with cybersecurity teams to support POA&Ms, audit response, continuous monitoring, and ATO processes.
- Support risk management, resilience planning, and COOP/DR alignment for mission‑critical systems.
- Manage resources and staffing strategies across global operations.
- Support the Program Director in ensuring accurate forecasting, EVM compliance, and cost‑efficient delivery.
- Drive workforce development, retention, and succession planning
Benefits
- AI-powered career tool that identifies career steps and learning opportunities
- An internal mobility team focused on helping you achieve your career goals
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Award-winning culture of innovation and a military-friendly workplace
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
