Program Manager, Identity Security - Customer Success

Cyera • New York, NY

23h • Remote

About The Position

Cyera is seeking a Program Manager, Identity Security - Customer Success to design, own, and optimize scalable programs that help customers adopt and get lasting value from Cyera’s identity security solutions. The role is a key interface between Customer Success, Product, and Sales Engineering, balancing program management, content creation, and execution.

The position partners with Customer Success leadership, Product, Product Marketing, and other cross-functional teams to improve onboarding, adoption, and readiness. Work includes CSE training tracks, customer onboarding programs, playbooks, presentation decks, and other materials. The role ensures content is accurate, aligned with brand standards, usable, and visually polished.

Requirements

• At least 4 years of experience in customer success, program management, enablement, or learning and development.
• Proven track record designing and delivering programs that improve customer adoption or field performance.
• Working knowledge of identity security concepts, including IAM, IGA, PAM, SSO and MFA, and Zero Trust.
• Strong project and stakeholder management skills.
• Demonstrated visual design ability and proficiency in Google Slides, Canva, PowerPoint, or Adobe Creative Suite.
• Excellent communication and editing skills, and comfort with ambiguity in a fast-paced environment.

Nice To Haves

• Experience in cybersecurity or B2B SaaS is preferred.

Responsibilities

• Design, develop, and maintain scalable Customer Success programs, including onboarding and adoption programs across the identity security lifecycle.
• Own initiatives end to end, from concept and stakeholder alignment through content creation, delivery, and results tracking.
• Build readiness programs and learning paths that give CSMs working knowledge of identity security, including IAM, PAM, IGA, ITDR, and non-human and AI agent identities.
• Create clear, on-brand, visually engaging playbooks, presentations, and guides, maintaining consistent layout and branding across formats.
• Partner with Customer Success, Product, Product Marketing, and Sales Engineering to align programs with priorities, messaging, and launches, and relay customer feedback and adoption blockers.
• Track and report on program metrics, such as onboarding time, adoption, and CSM readiness, and iterate on program design.
• Manage timelines, approvals, and dependencies, and support content quality assurance and version control.

Benefits

• Ability to work remotely, with office setup reimbursement.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life, short-term, and long-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed