Program Manager I

The New York Times•New York, NY

12h•Hybrid

About The Position

The New York Times is seeking a Program Manager I to drive the delivery of digital experiences that deepen reader engagement and support our subscription business, as well as the platforms that power them. Our products are used by millions of passionate and engaged users every day and our strategy of providing journalism worth paying for has helped us grow our digital subscription and advertising businesses at the same time. Program managers are core to the delivery of our work and are expected to identify issues, suggest and guide solutions, and help negotiate scope or timelines to advance the work. You will orchestrate this by working with partners and software development teams in different ways–from developing a delivery plan, identifying initiative milestones, managing cross-team dependencies and establishing operating models for initiatives.

Requirements

2+ years experience in program management
1+ years experience in running digital/software development programs
At least 3 years of professional experience in an office-based role
Experience communicating strategies, goals, and program status to on-the-ground teams and partners, with growing experience presenting to senior leadership
Experience with software development practices and knowledge of Jira, Google Workspace, and other project management tools

Nice To Haves

Demonstrated ability to configure and incorporate generative AI tools, AI-powered agents, and automations into day-to-day program management workflows to enhance efficiency while maintaining human oversight and judgment
Comfort learning about emerging AI capabilities, including supporting the piloting of AI-powered tools in partnership with engineering, data and newsroom stakeholders, and helping ensure responsible use aligned with The Times's mission and values

Responsibilities

Initiative Leadership - Work with your partners to guide software development initiatives from creation through completion.
Cross-Functional Collaborations - Build effective working relationships with product, engineering, design, data, and other key partners by proactively identifying stakeholders, defining and documenting shared goals, seeking out feedback, and helping teams navigate challenges while keeping delivery on track and responding to evolving needs.
Visibility - Ensure shared understanding of initiative goals and success criteria across the entirety of teams/partners involved in the program. Communicate and guide a free flow of information with and among partners on all matters.
Transparency - Track and communicate initiative status, risks, and emergent issues. Organize information so it is accessible and can be kept current with minimal overhead.
Communication - Effectively communicate technical and delivery details to non-technical audiences and tailor messaging for multiple stakeholders, building toward more senior-facing communication over time. Develop thoughtful written and verbal updates that match the needs of different audiences.
Impediment Removal - Seek out, track and escalate impediments to the teams' throughput and barriers to program completion.
Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.