Program Manager I

Insurance • Wake County, NC

1d • Hybrid

About The Position

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Salary Recruitment Range: $70,478 - $80,000
Salary Grade: NC20
The posting will close at 11:59 p.m. the night before the closing date. This position currently qualifies for a hybrid telework option with routine office and up to one remote workday per week. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. Primary Purpose of the Position: This position manages and administers the North Carolina Workers’ Compensation Fund for eligible firefighters and rescue/EMS personnel in accordance with NCGS 58-87-10. The position oversees fund operations to ensure timely and accurate delivery of workers’ compensation benefits to eligible units, entities, employees, and volunteers for compensable injuries and deaths. Responsibilities include contracting with and overseeing a third-party administrator, reviewing and monitoring fund expenditures, and ensuring statutory compliance with Chapter 97 and all applicable regulations. The position manages the annual actuarial study to determine funding needs, monitors claim trends, and provides financial analysis to ensure the fund’s stability and ability to meet current and future obligations. This role coordinates the collection of participation premiums and works closely with the State Treasurer to manage and track fund revenue, including tax allocations. The position communicates regularly with local fire departments, rescue/EMS units, and eligible entities to provide guidance on claims processes and program requirements while maintaining accountability to the State Fire and Rescue Commission and the Department of Insurance through regular reporting. This role supports the mission of the Office of State Fire Marshal by ensuring the financial protection and safety of North Carolina’s volunteer and eligible safety workers while maintaining the integrity and sustainability of the Workers’ Compensation Fund. Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Requirements

• Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.

Nice To Haves

• Possession of relevant insurance certifications, diplomas, or professional designations (e.g. CRM, CPCU, ARM)
• Demonstrated experience working with workers' compensation, health/medical, and property insurance programs, preferably within a state government or municipal environment
• Ability to travel throughout the 100 NC counties

Responsibilities

• manages and administers the North Carolina Workers’ Compensation Fund for eligible firefighters and rescue/EMS personnel in accordance with NCGS 58-87-10
• oversees fund operations to ensure timely and accurate delivery of workers’ compensation benefits to eligible units, entities, employees, and volunteers for compensable injuries and deaths
• contracting with and overseeing a third-party administrator
• reviewing and monitoring fund expenditures
• ensuring statutory compliance with Chapter 97 and all applicable regulations
• manages the annual actuarial study to determine funding needs
• monitors claim trends
• provides financial analysis to ensure the fund’s stability and ability to meet current and future obligations
• coordinates the collection of participation premiums
• works closely with the State Treasurer to manage and track fund revenue, including tax allocations
• communicates regularly with local fire departments, rescue/EMS units, and eligible entities to provide guidance on claims processes and program requirements while maintaining accountability to the State Fire and Rescue Commission and the Department of Insurance through regular reporting
• supports the mission of the Office of State Fire Marshal by ensuring the financial protection and safety of North Carolina’s volunteer and eligible safety workers while maintaining the integrity and sustainability of the Workers’ Compensation Fund

Benefits

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees