Program Manager I - Vendor Management

EchoStar•Centennial, CO

5d•Onsite

About The Position

The DISH Payment Operations team requires a dedicated professional to manage key partner relationships and drive cross-functional projects. The chosen candidate oversees vendor management functions, acts as the primary point of contact for payment processing partners, and manages system incidents to ensure operational alignment. Additionally, this role leads critical Billing and Credit Payments project management initiatives, including the strategic integration of artificial intelligence tools to optimize business processes.

Requirements

Ability to work independently with limited supervision while driving toward operational goals
Professional expertise in vendor management and strategic relationship building within payment processing ecosystems
Strong skills in project management and release management to execute complex operational workflows
Proficiency in AI application and literacy, specifically utilizing tools like Gemini, NotebookLM, and Google Workspace Studio to optimize workflows
Advanced data interpretation skills using Microsoft Excel and Google Sheets to analyze metrics, build pivot tables, and establish facts
Strong communication and collaboration skills to successfully work alongside front-end developers, API architects, and executive leadership
Experience working in or with payment gateways and card payment acceptance processes
Familiarity with creating advanced Excel functions such as SUMIF, VLOOKUP, and exposure to Macros
Bachelor's Degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or equivalent
1 year of related experience in payment operations, project management, or vendor relations
At least 1 year of experience with Microsoft Office Applications and Google Suite
At least 1 year of experience managing technical projects or platform vendor relationships
At least 1 year of experience with data analysis and operational metric interpretation

Responsibilities

Own vendor management functions for Payment Operations to streamline user access, contact list maintenance, and agenda planning
Act as the primary point of contact for payment processing partners to build strategic relationships and drive enterprise goals
Support incident management for payment-related issues to drive rapid resolution with internal and external stakeholders
Lead project management initiatives for the Billing and Credit organization, focusing heavily on the integration of operational AI tools
Evaluate business opportunities and deliver routine project updates to executive leadership to align with departmental needs
Influence cross-functional teams and technical departments to ensure successful implementation of new billing functionalities