Program Manager - Housing Stability

Caritas of Austin • Austin, TX

1d • Onsite

About The Position

This is a full-time grant funded position. Continued employment is contingent upon the availability and continuation of grant funding. This position is responsible for administering the Housing Stability Program, for directly supervising program coordinator(s) and case managers providing wraparound services to clients experiencing a housing crisis. The Program Manager serves as client services backup when needed and does extremely limited casework in the department. Housing Stability services are designed using a Rapid Re-Housing (RRH) model.

Requirements

• Bachelor’s degree in social work, psychology, public health, counseling, or other related fields in human services from an accredited college or university.
• MUST have a minimum of three (3) years’ management and supervisory experience.
• MUST have a minimum of three (3) years’ experience in the provision of client services e.g., case management experience, working with people experiencing homelessness or experience with Crisis Intervention.
• Experience with internet, MS Office, various software, excel spreadsheets, databases.

Nice To Haves

• Master’s degree in social work, psychology, public health, counseling, or other related fields in human services from an accredited college or university.
• Licensure in LMSW, LCSW, LPC or LCDC.
• Knowledge of and/or experience with Housing First, Rapid Rehousing.
• HMIS (Homeless Management Information System) helpful.

Responsibilities

• Work with Deputy Director in program development and monitoring, including goal setting.
• Ensure program compliance with grant requirements.
• Internal monitoring of client files through file and case reviews.
• Prepare regular reports as necessary for internal and funding source requirements.
• Management of program and client services budgets to ensure compliance with budget limits, and agency/funder fiscal policies and procedures.
• Work with ECHO on Coordinated Entry referral process for new clients and coordination of services.
• Oversee and manage program grievances, per Caritas policy.
• With input from the deputy director, make Housing Stability decisions regarding hiring, performance evaluations, promotion, disciplinary action, etc.
• Identify professional development needs of supervisees.
• Provide daily supervision in staffing clients and crisis management.
• Adhere to hiring policies and procedures.
• Develop, implement, and routinely update training protocol for case managers and other applicable positions.
• Review work schedules and delegate assignments appropriately.
• Develop, implement, and oversee effective case management backup system.
• Maintain effective and appropriate communication with all supervisees.
• Be available for supervision of any housing services staff.
• Maintain regular supervision and team meetings.
• Participate in agency-wide planning and training functions.
• Comply with administrative procedures, reporting, and record keeping policies.
• Collaborate with other staff to ensure inter- and intra-departmental coordination.
• Participate in community-wide coordination and training about housing stability services.
• Serve on committees / task groups pertinent to Housing Stability, Rapid Re-Housing, and Coordinated Assessment.
• Establish and monitor caseload levels for all case managers and respond to client grievances.
• Ensure compliance with applicable local, state, and/or federal funder requirements for client services.
• Ensure that relevant client services data is entered accurately and timely into HMIS and/or other necessary data management systems.
• Oversee the matching and supervision of volunteers supporting Housing Stability clients.
• Design an approved plan for professional development.
• Treat clients, staff, and the general public with courtesy and respect.

Benefits

• Medical, dental, vision, life, and disability insurance, including one medical plan fully paid by Caritas of Austin for employee-only coverage, with additional plan options available.
• 20 days of PTO in year one (increasing with tenure) and 14 paid holidays.
• 403(b) retirement plan with employer match.
• Mileage reimbursement
• monthly phone stipend
• discounted memberships (e.g., LegalShield)
• parking for employees working from the downtown location (if applicable).
• Qualifying employer under the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager