Program Manager, Housing Services - TRL

AVIVO•Minneapolis, MN

5d•$59,344 - $74,181•Onsite

About The Position

The Program Manager, Housing Services provides leadership for Avivo’s Transitional Recovery Lodging (TRL) program—an essential bridge for adults and families working toward recovery while participating in Intensive Outpatient Treatment. TRL serves individuals with histories of long‑term homelessness and substance use, offering stability, dignity, and support during a critical moment of change. This role blends people leadership, program operations, and mission-driven impact, ensuring participants receive high-quality, trauma‑informed services while supporting staff to do their best work.

Requirements

High school diploma or GED with five years of relevant experience OR an associate degree in human services or a related field with three years of relevant experience OR a bachelor's degree in human services or a related field with two years of relevant experience
Minimum of two years of supervisory, leadership, or team lead experience
Experience working in behavioral health, housing, homelessness services, recovery services, or a related field
Experience leading, coaching, and developing staff
Experience with electronic health records and program documentation
Strong knowledge of recovery-oriented services, trauma-informed care, and harm reduction practices
Excellent communication, relationship-building, and problem-solving skills
Ability to manage multiple priorities and respond effectively in a fast-paced environment
Commitment to culturally responsive and person-centered services
Valid driver's license, reliable transportation, and ability to travel within the community

Responsibilities

Provide overall leadership and day‑to‑day oversight of Transitional Recovery Lodging, ensuring services are person‑centered, trauma‑informed, recovery‑oriented, and aligned with Housing First and harm‑reduction principles.
Supervise, coach, and develop Program and Client Support Specialists, building a strong, accountable, and supportive team culture.
Ensure 24‑hour program coverage and operational continuity, including participation in an on‑call rotation and providing direct support during urgent situations.
Support participants throughout their stay and during successful transitions upon exit, including planning for housing, employment, education, and community connections.
Develop, implement, and maintain program policies, procedures, and documentation in collaboration with leadership.
Track, analyze, and report program outcomes, compliance requirements, and performance metrics using electronic health records and internal systems.
Manage housing rosters, participant communications related to violations or move‑outs, and Emotional Support Animal (ESA) documentation.
Build and maintain strong relationships with community partners, funders, and internal teams to enhance coordination and participant access to services.
Participate in budgeting, contract monitoring, and funding compliance, communicating risks or changes to leadership.
Actively advance Avivo’s commitment to undoing racism and reducing disparities by leading culturally responsive, inclusive practices and supporting team development in these areas.

Benefits

32-hour full-time work week
Medical Health plan
Health Savings Account (HSA)
Nice Healthcare: offers chat, video visits and in-home primary care visits
Dental plan
Dependent Care Flexible Spending Account (FSA)
Basic Life/AD&D & Voluntary Life/AD&D
Long term disability
Option to purchase critical illness, accident insurance and short-term disability
401(k) Plan
10 Paid holidays & generous PTO