Program Manager, Housing Choice

Boyle Street Community Service Ltd•Edmonton, AB

9d•CA$34 - CA$36•Onsite

About The Position

Reporting to the 24/7 Program Director, the Housing Choice Programs Manager is responsible for overseeing Boyle Street’s Housing Programs and leading the staff at those sites. This role has the responsibility and authority to create, develop, manage, and evaluate the delivery of housing projects within the agency. The Manager is responsible for creating and maintaining housing options that provide client choice and are flexible and adaptive to meet client needs by using a strength-based approach and ensures the guiding values of Boyle Street Community Services are upheld in all activities undertaken by the housing team. Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.

Requirements

Degree or diploma in social services or related field. Candidates without a degree but extensive relevant experience will also be considered.
3-5 years’ experience in a management role, experience in senior leadership is preferred.
3-5 years experience within the social services sector, experience in a non-profit environment is an asset.
Ability to facilitate meetings and conversations with internal and external stakeholders.
Demonstrated competency in the development and administration of budgets.
Able to work in a fast paced, ever changing often demanding environment.
Excellent communication skills, able to convey ideas both verbally and in writing.
Able to use an equitable and inclusive lens through all planning and decision making.
Non-judgemental, empathetic, and enthusiastic mind-set.
Ability to lead and delegate while modelling a positive work-place culture.
Change Management: Promotes a climate for continuous transformation. Translates organizational change strategies into specific practical goals, processes, and timeframes.
Conflict Facilitation: Effectively handles interpersonal conflicts and ensures a productive workplace.
Indigenous Community Awareness: Demonstrates knowledge of Indigenous communities, including understanding of their attitudes and values, history, barriers and challenges in both urban and rural settings. Have a strong understanding of Indigenous history within culture, willingness to incorporate Indigenous cultural values in the workplace.
Understanding of the Sector: Demonstrates an understanding or expertise of the industry BSCS operates in. Understands trends, challenges, opportunities and unique aspects of the sector. Have knowledge of challenges faced by individuals experiencing homelessness, poverty, and addiction.
Valid First Aid certificate or enrolled in a future course
Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)
Valid First Aid certificate required
Police Information Check kept up to date (every 3 years)
Child and Youth Intervention record kept up to date (every 3 years)
Class 5 driver’s license

Nice To Haves

Experience in senior leadership is preferred.
Experience in a non-profit environment is an asset.
Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.
Training in de-escalation is an asset

Responsibilities

Oversee Boyle Street’s housing sites (incl. sakihta kikinaw, Sandy’s Place, and Montrose House) in alignment with BSCS’s mission, vision, and values
Ensuring the sites are fully staffed.
Lead with a compassionate approach, consistently meet with each team member to support them in growth and success in their role.
Provide guidance, support, and mentorship to teams to ensure funder and community accountability is met.
Address escalated issues and challenges within programs, working with all levels of the organization to find effective solutions.
Communicate with senior management leaders and front-line staff on internal and external emerging opportunities, issues, trends, and learnings in your area of work.
Foster lateral relationships throughout all teams you manage as well as all other programs across the organization.
Take part in BSCS community events. This includes fundraising campaigns, community meals, medicine picking etc.
Support BSCS Strategic initiatives, have a strong focus on fostering a diverse, inclusive and equitable work environment.
Act as a representative of the organization, speak on behalf of BSCS in an impactful way, and in alignment with BSCS values at events, public and private meetings and to media.
Proactive research for funding opportunities as well as preparing and supporting the preparation of funding applications when required.
Keep up to date on best and innovative practices is the social services practices, related to your role.
Evaluate risks, gaps, and opportunities within your program.
Oversee and prepare required reports, this includes pulling data, writing and submission by expected deadlines.
Oversight of all expenses related to your programs.
Participate in the recruitment process for supervisory positions.
Create and support other leadership in the creation of funder agreements.
Timecard management for the teams you oversee.
All other duties as outlined by program manager.
All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.