Program Manager, Health & Wellness

YMCA of Northeastern Ontario • Sudbury, ON

1d • CA$60,000 - CA$65,000 • Onsite

About The Position

The YMCA of Northeastern Ontario is seeking a Program Manager, Health & Wellness to join their team. This Full-time position is responsible for providing operational leadership for a diverse portfolio of recreation and community programs, including Child & Youth Programs, Teen & Family Programs, Sports & Recreation, Aquatics, and funded programs such as the Youth Centre and After School Programs. The role involves planning, development, delivery, review, and continuous improvement of high-quality, safe, and inclusive programs and services to meet community needs. The Program Manager ensures program excellence, participation growth, and a positive member and participant experience through effective program management, staff leadership, and operational oversight.

Requirements

• College diploma or University degree in Physical Education, Recreation, Business or related field
• Minimum of three to four (3-4) years of experience and expertise in leading child, youth, family and aquatics programming in combination with experience in progressive leadership roles
• Current Standard First Aid and CPR C
• National Lifeguard Certification (NLS) in good standing
• Experience developing and growing programs
• Understanding and knowledge of Aquatic standards, operations and safety regulations
• Superior computer knowledge and ability to learn new programs
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Proven ability to develop, influence and coach others
• Excellent interpersonal skills
• Current and satisfactory Police Record with Vulnerable Sector Check

Nice To Haves

• Bilingualism in both official languages considered an asset
• For education completed outside of Canada, applicants are recommended to submit an educational evaluation (WES, ICAS) with their application.

Responsibilities

• Develop, plan and implement new procedures, systems and methods to promote program growth, safety, member satisfaction and member retention through program participation and facility excellence
• Present a safe aquatic environment by ensuring aquatic staff follow Ontario Pool Regulations
• Be forward thinking and innovative in sports initiatives and delivery of quality programs
• Lead program reviews, gathering input from members, staff, volunteers and other stakeholders, and provide recommendations to respond to data collected
• Role model service standards and provide leadership through direct service delivery, with a focus on program quality and participant engagement
• Develop and maintain effective gym, facility scheduling and equipment to best serve members of all ages; establish policies, procedures and guidelines for staff to ensure quality member experience
• Provide leadership for program development, implementation, quality control and monitoring
• Assist the Vice President with reporting, tracking, analyzing data for trends, and developing and implementing measurement tools and tracking systems
• Supervise, train and support assigned staff and volunteers
• Monitor, support and evaluate staff and volunteer performance
• Provide strong leadership, identify development opportunities, training and performance improvement strategies for the Child/Youth, Sports and Recreation and Aquatics staff teams
• Mentor, lead and coach direct reports, ensuring supervision, coaching & development opportunities occur for the teams
• Provide leadership and accountability for the implementation of The Y Way within the department, ensuring exceptional member and participant experience through high standards of service, safety, inclusion, and operational excellence.
• Foster welcoming and positive environments through high standards of facility cleanliness and maintenance, staff and volunteer development, relationship-building, and the delivery of accessible, responsive programs and services that meet the evolving needs of members and the community
• Participate in and promote the YMCA's charitable goals and annual campaigns, working with the philanthropy department to implement and manage program sponsorship initiatives
• Build relationships with members and guests, and promote the YMCA as a charitable organization

Benefits

• Free YMCA membership for you + your family
• Discounts on camps, child care, and recreation programs
• Paid vacation + personal/sick days
• Comprehensive health & dental, including vision + wellness supports (chiro, massage, mental health, naturopathy & more!)
• Employee & Family Assistance Program with counselling, coaching, legal + financial supports
• Life, disability, and accident insurance coverage
• YMCA Federation Pension Plan
• Team events + staff recognition
• Learning & development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree