Program Manager, Health Systems

Linus Health • Boston, MA

4d • Remote

About The Position

We are seeking a highly motivated and results-driven Program Manager to join our dynamic Customer Success team. As the Program Manager, you will play a crucial role in helping drive clinical adoption while implementing our software and services for our cutting-edge digital cognitive assessment technology. Your primary responsibility will be working with key accounts to fully understand and enhance the use of the Linus platform by driving utilization, managing day to day accounts (as assigned) and ensuring we are driving customer satisfaction by fulfilling our Statement of work and contracting agreements. This role is 100% remote within the US, with a strong preference for candidates based in either EST or CST time zones.

Requirements

• Bachelor's degree in Nursing, Medicine, or a related field.
• Extensive clinical experience in a healthcare setting, with a strong understanding of physician, nurse, and medical assistant workflows.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Ability to travel as needed to client sites (estimated up to 50% travel).

Nice To Haves

• Advanced degree (e.g., MSN, MD) preferred.
• Familiarity with digital cognitive assessments or similar healthcare technologies is a plus.

Responsibilities

• Implement, design, and optimize workflows in collaboration with sales and product teams to understand customer needs and existing clinical workflows.
• Analyze and evaluate current processes to identify opportunities for improvement and efficiency gains.
• Develop customized workflow solutions tailored to specific healthcare environments.
• Implement our product and services.
• Manage customer satisfaction post sale.
• Ensure contractual obligations are met.
• Provide expert guidance on the adoption of digital cognitive assessments for physicians, nurses, and medical assistants.
• Create and implement change management strategies to facilitate seamless transition to new assessment tools.
• Conduct training sessions and workshops to educate end-users on best practices and ensure successful integration.
• Stay updated on the latest advancements in cognitive assessments and their applications in clinical settings.
• Develop a deep understanding of Linus's Clinical Pathways and advocate their use.
• Drive workflow changes by demonstrating value to clinical stakeholders.
• Serve as a subject matter expert in discussions with clients, offering insights on how our solutions can address their unique clinical needs.
• Effectively communicate complex clinical concepts to non-clinical stakeholders.
• Work closely with cross-functional teams including sales, technology and product development to ensure alignment on customer requirements and product capabilities.
• Engage with customers during implementation and post account management to drive utilization and adjust workflow as needed.
• Act as a trusted advisor, providing expert guidance on how our solutions can address their specific clinical needs.
• Maintain detailed records of client interactions, including needs assessments, proposed solutions, and implementation plans.
• Generate reports to track progress, identify trends, and make recommendations for process enhancements.

Benefits

• Equal opportunity employer.
• Consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law.
• Commitment to fostering an environment where everyone has a voice.
• Commitment to providing reasonable accommodations for candidates with disabilities during the recruiting process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level