Program Manager - Growth & Practice Partnerships

Duke Careers•Durham, NC

2d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. We are seeking a Program Manager - Growth & Practice Partnerships who is responsible for executing strategic growth initiatives through the onboarding, integration, and optimization of physician practices and clinical partnerships. This role works in close partnership with cross-functional leaders to operationalize market expansion efforts, ensuring seamless implementation and alignment with organizational goals. The Program Manager will manage complex, cross-functional projects and serve as a key liaison between internal stakeholders and external partners to support successful partnership execution and integration.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or related field.
At least 3–5 years of experience in healthcare operations or project management.
Strong organizational management skills with ability to oversee multiple priorities at one time.
Excellent communication and interpersonal skills with ability to work across clinical and administrative teams.
Strong analytical and problem-solving skills with ability to interpret operational data and performance trends.
Familiarity with healthcare operations, ambulatory workflows, and regulatory requirements.
Proficiency in practice management systems, reporting tools, and Microsoft Office Suite.
Ability to manage change effectively in a fast-paced, matrixed healthcare environment.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, or related field.
Experience in multi-site practice operations, physician practices, or integrated healthcare systems strongly preferred.
Exposure to practice integration, onboarding, or clinical operations transformation initiatives preferred.

Responsibilities

Execute project plans for new practice partnership onboarding and integration into the DHIP network, including defining scope, timelines, milestones, and deliverables.
Assign tasks and ensure accountability across teams, manage risks, dependencies, and changes.
Run regular status updates and stakeholder meetings to ensure projects are delivered on time, within scope, and aligned to business goals.
Identify bottlenecks or missed opportunities and propose improvements.
Build and maintain relationships with partners by aligning expectations, communicating progress, risks, and outcomes clearly, and translating business goals into actionable plans.
Manage conflicting priorities diplomatically.
Manage and facilitate cross-functional teams, including developing analyses and proformas for prospective practices.
Coordinate cross-functional efforts necessary for successful integration and go-live (IT, finance, operations, marketing, HR, quality & safety, facilities, etc.).
Track KPIs related to partnerships and initiatives, analyze performance data to inform decisions, and prepare reports and dashboards for leadership.
Use insights to optimize future projects.