Program Manager, Global Business Services

Booking Holdings (NASDAQ: BKNG)•Norwalk, CT

1d•$135,600 - $165,800•Hybrid

About The Position

Booking Holdings is seeking a Project Manager to join their Enterprise Project Management team within the GBS Organization. This role is responsible for translating strategic vision into tangible results by driving disciplined project delivery and execution. The Program Manager will lead strategic project execution by partnering with stakeholders to define the vision, goals, and measurable KPIs. Responsibilities include managing end-to-end project P&L and budget optimization, owning the project's risk management strategy, leading cross-functional teams, and establishing the formal executive governance structure to ensure informed decision-making and optimal ROI. This role is eligible for a hybrid work model, requiring two days in-office.

Requirements

Bachelor's Degree
Advanced job knowledge (5-8 years)
PMP Certification
Practical experience in managing projects through full SDLC

Nice To Haves

SmartSheet knowledge is a plus
Jira knowledge is a plus

Responsibilities

Lead strategic project execution by partnering with stakeholders to define the vision, goals, and measurable KPIs.
Manage end-to-end project P&L and budget optimization.
Actively own the project's risk management strategy.
Lead cross-functional teams.
Establish the formal executive governance structure to ensure informed decision-making and optimal ROI.
Partner with the customer to understand their true requirements and needs.
Ensure the program consistently delivers a high-quality end-user experience through predictable, reliable execution and continuous follow-up.
Take complete ownership of initiatives from conception to execution.
Maintain sharp attention to detail while holding cross-functional teams accountable for delivering high-quality, measurable business results.
Anticipate timelines, identify hidden risks, dependencies, and bottlenecks before they disrupt execution.
Establish mitigation strategies early, optimize resource allocation, and pivot smoothly to keep complex initiatives on track.
Operate effectively in a fast-paced, rapidly changing environment.
Translate vague or evolving high-level goals into concrete, actionable program roadmaps and execution plans.
Recognize challenges and opportunities and define an end-to-end plan to address them (from analysis to solution to implementation to adoption), including acquiring buy-in/support from stakeholders.
Build strong cross-functional relationships, drive alignment, and motivate diverse stakeholders toward shared program goals without direct organizational command.
Identify friction points across cross-functional teams and proactively facilitate constructive discussions to resolve open issues (e.g. resource constraints, alignment on key decisions, competing priorities).