Business Services Program Manager

University of Colorado•Colorado Springs, CO

1d•$71,301 - $95,543•Hybrid

About The Position

The University of Colorado (CU) Anschutz School of Medicine (SOM) Adult and Child Center for Health Outcomes Research and Delivery Science (ACCORDS) is seeking a highly skilled Program Manager to provide direct professional support for research activities and coordination. Specifically, this position will provide administrative and project management support to the ACCORDS Data Informatics and Statistics Core (DISC) and the clinical trials data coordinating center (DCC). This position will report to the DISC Director. To be successful in this role, the candidate should be able to manage multiple concurrent projects with minimal support, have advanced organizational and program management skills, and be customer service oriented. This role is a great opportunity to be involved in campus-wide initiatives and contribute to impactful system improvements. Examples of projects that the Program Manager will lead include: developing, coordinating, and implementing tracking and review processes of DISC and DCC projects; coordinating regulatory, logistical, and data management components of DISC and DCC activities; developing, implementing, and organizing regulatory and performance-related documents and data of DISC and the DCC projects and operations; and communicating project status to DISC and DCC customers and collaborators. Additionally, the individual will assist with the development and operations of the DISC Service Center.

Requirements

Bachelor’s degree in business administration, public health, public administration, healthcare administration, strategic management, project management or a related field.
4-6 years of progressively responsible experience in project coordination or management, business planning, or organizational change initiatives.
A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year for year basis.
Applicants must meet minimum qualifications at the time of hire.
Analytical Skills – Excellent attention to detail and ability to interpret and understand complex information
Communication Skills - Excellent command of the English language, and ability to communicate effectively, both in writing and orally. Experience presenting and facilitating in groups.
Interpersonal Skills – Ability to establish and maintain effective working relationships with employees at all levels throughout the institution; interacts with people in a friendly, open, honest manner; models a commitment to teamwork; demonstrates respect for the opinions of others; and maintains high level of confidentiality.
Customer Service – Demonstrates a commitment to excellent customer service, providing internal and external customers with information or assistance in resolving problems.
Adaptability – Adapts quickly to change and can manage multiple priorities and deadlines in a calm, organized manner; is open to new ideas and methods; and is able to work independently and as part of a team.
Planning and Organizing – Sets priorities, anticipates obstacles when planning ahead, and manages time effectively to accomplish tasks. Proven ability to lead complex, multi-stakeholder projects with strategic impact.
Technology Skills – Adept at utilizing technology to effectively communicate and complete work and ability to learn new technology. Intermediate to advanced skills in Microsoft Office (Outlook, Excel, Word) and experience using and collaborating in project management software.

Nice To Haves

Master’s degree in public administration, health administration, business administration, or related field.
Experience supporting research service centers, shared resources, or core facilities, including coordination of operations, stakeholders, and service delivery.
Experience working in higher education, academic medicine, or healthcare systems in a project management role.
Project Management Professional (PMP) or comparable certification.

Responsibilities

Lead end‑to‑end project management for initiatives in DISC and the DCC, including collaborating with stakeholders to develop and maintain project plans, timelines, and deliverables, and tracking and reporting on progress.
Monitor project status across multiple concurrent initiatives, proactively identifying barriers, risks, and mitigation strategies.
Management of the DISC Service Center
Serve as a central coordination point for projects involving multiple departments, Centers, service centers, and institutes.
Facilitate collaboration among diverse stakeholder groups to ensure alignment, effective communication, and accountability.
Provide administrative support to leadership including scheduling, preparing agendas, presentations, meeting materials, taking notes, tracking action items, and following up on decisions.
Support the development, documentation, and refinement of workflows, standard operating procedures, templates, and operational models.
Prepare and maintain operational reports, program databases and dashboards, and provide leadership with regular updates on progress and performance.
Identify opportunities for process improvement, scalability, and operational efficiencies to support program growth and sustainability.