Program Manager for Operations

University of Notre Dame•Notre Dame, IN

About The Position

The Program Manager for Operations provides strategic operational oversight and program management for the McDonald Center for Student Well-Being, which promotes student flourishing through health promotion, harm reduction, prevention education, and student leadership in well-being. The role supports program implementation and may require periodic staffing support at after-hours wellness initiatives and events. The position leads front desk operations and develops and refines policies, service protocols, and procedures for front desk and student-facing roles. It manages the departmental operating budget, routine purchasing, contracts, invoice payments, and procurement workflows in accordance with University fiscal policies. The Program Manager supports the operational execution of well-being events, including resource allocation and logistics, and oversees the department’s communications strategy. The role directly supervises, trains, and evaluates student employees, and collaborates with campus units and student organizations to build relationships and enhance the department’s work. The position also leads the administration and communications for annual wellness surveys, works with the Director and team to analyze results, and prepares executive summaries and recommendations to inform future programming.

Requirements

Bachelor’s degree.
High standards of integrity and motivation to incorporate best practices into department culture.
Compassionate teamwork attitude and skills.
Strong communication and organizational skills, with attention to detail.
Ability to manage multiple projects and evaluate priorities.
Strong computer skills, including Microsoft Office, Google applications, bookkeeping software, graphic design software, and advanced spreadsheet use.
Commitment to lifelong learning and growth.
Appreciation of and commitment to the University’s Catholic, Holy Cross mission.

Nice To Haves

Bachelor’s degree in Business, Healthcare, or Project/Program Management preferred.
Tableau experience is a plus.

Responsibilities

Lead front desk operations and establish, evaluate, and refine operational policies, service protocols, and procedures for front desk and student-facing roles.
Manage the departmental operating budget, approve routine purchasing decisions, analyze spending trends, and make cost-saving recommendations to the Director and team.
Process contracts with internal and external service providers, ensure contract compliance, and authorize invoice payments.
Review business practices, expenses, and procurement workflows for compliance with University fiscal policies.
Support the operational execution of well-being events, including resource allocation and logistical planning; provide staffing support at key events, potentially outside traditional business hours.
Oversee the departmental communication strategy to promote well-being events and resources.
Directly supervise, train, and evaluate student employees; assign work and manage performance.
Collaborate with Student Affairs, Student Health and Wellness, student clubs and organizations, and other University units to enhance departmental work and build relationships with students.
Lead the administration, timelines, communications, and overall strategy for annual wellness surveys.
Analyze survey findings with the Director and team and prepare executive summaries and recommendations to inform future programming.