Program Manager for Operations

University of Notre Dame•Notre Dame, IN

2d•Onsite

About The Position

The Program Manager for Operations provides strategic operational oversight and program management for the McDonald Center for Student Well-Being at the University of Notre Dame. The role supports implementation of the Center’s work to promote student flourishing through health promotion, harm reduction, prevention education, and student leadership in well-being. Periodic staffing support for after-hours wellness initiatives and events is expected. The role leads front desk operations and develops, evaluates, and refines operational policies, service protocols, and procedures for front desk and student-facing work. It manages the departmental operating budget and purchasing, processes and monitors service-provider contracts and invoices, and reviews business and procurement practices for compliance with University fiscal policies. The Program Manager supports logistical and resource planning for well-being events, oversees departmental communications promoting events and resources, and directly supervises student employees. The role also collaborates with other University and student groups to strengthen the Center’s work and relationships with students. The position leads the administration and planning of annual wellness surveys and works with the Director and team to analyze findings, prepare executive summaries, and develop recommendations to inform future programming. A bachelor’s degree is required, with a preference for study in Business, Healthcare, or Project/Program Management. The successful candidate should demonstrate integrity, compassionate teamwork, strong communication and organizational skills, attention to detail, the ability to manage competing projects, and commitment to lifelong learning and the University’s Catholic, Holy Cross mission.

Requirements

Bachelor’s degree.
High standards of integrity and motivation to incorporate best practices into department culture.
Compassionate teamwork attitude and skills.
Strong communication and organizational skills, with attention to detail.
Ability to manage multiple projects and evaluate priorities.
Strong computer skills, including Microsoft Office, Google applications, bookkeeping software, graphic design software, and advanced spreadsheet use.
Commitment to lifelong learning and growth.
Clear appreciation of and commitment to the University’s Catholic, Holy Cross mission.

Nice To Haves

Bachelor’s degree in Business, Healthcare, or Project/Program Management preferred.
Tableau skills are a plus.

Responsibilities

Lead front desk operations and establish, evaluate, and refine related operational policies, service protocols, and procedures.
Manage the departmental operating budget, approve routine purchases, and analyze spending trends to recommend cost savings.
Process contracts with internal and external service providers, ensure compliance, and authorize invoice payments.
Review business practices, expenses, and procurement workflows for compliance with University fiscal policies.
Support operational execution of well-being events, including resource allocation and logistical planning.
Provide staffing support at key events, including events outside traditional business hours.
Oversee departmental communications promoting well-being events and resources.
Directly supervise, train, and evaluate student employees; assign work and manage performance.
Collaborate with Student Affairs, Student Health and Wellness, student clubs and organizations, and other University units to strengthen departmental work and relationships with students.
Lead the administration, timelines, communications, and overall strategy for annual wellness surveys.
Analyze survey findings with the Director and team, synthesizing results into executive summaries and recommendations to guide future programming.