Program Manager for Incident Management and NOC Operations
About The Position
This role is for a Program Manager of Incident Management & NOC Operations who will own the strategy, execution, and continuous improvement of the enterprise organization’s crisis response capabilities. The position ensures effective monitoring, swift containment, resolution, and recovery from IT service disruptions and incidents, minimizing business impact. It is a high-impact leadership role with a strong focus on production operations, system stability, site reliability engineering (SRE), and observability. The successful candidate will play a key role in enhancing the overall advisor and investor experience by improving platform reliability, resilience, and operational efficiency. The role involves collaboration with cross-functional teams to manage innovative, high-quality solutions supported by NOC Operations, and participation in sales initiatives and client pursuits. Additionally, the role includes contributing to thought leadership, mentoring delivery team members, and supporting activities across systems analysis, configuration, testing, debugging, and documentation. The candidate will continuously strengthen their consultative and technical expertise through exposure to diverse challenges across multiple industry domains. This role is expected to provide guidance, leadership, and mentorship across the delivery organization. Perficient is a global digital consulting leader transforming the world's largest enterprises and biggest brands, working with the latest technologies and expanding skills within a global community of talented, diverse, and knowledgeable colleagues. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model, implementing AI-first solutions that break conventions and deliver outcomes that matter, serving clients that represent the world’s most innovative brands, and redefining how businesses run and succeed.
Requirements
- Experience in Incident Management and NOC Operations.
- Focus on production operations, system stability, site reliability engineering (SRE), and observability.
- Ability to collaborate with cross-functional teams.
- Experience in sales initiatives and client pursuits.
- Experience in thought leadership.
- Experience mentoring delivery team members.
- Experience in systems analysis, configuration, testing, debugging, and documentation.
- Consultative and technical expertise.
- Guidance, leadership, and mentorship skills.
Responsibilities
- Own the strategy, execution, and continuous improvement of enterprise organization’s crisis response capabilities.
- Ensure effective monitoring, swift containment, resolution, and recovery from IT service disruptions and incidents.
- Minimize business impact by preventing incidents from becoming major incidents.
- Enhance overall advisor and investor experience by improving platform reliability, resilience, and operational efficiency.
- Collaborate with cross-functional teams to manage innovative, high-quality solutions supported by NOC Operations.
- Participate in sales initiatives and client pursuits, aligning operational capabilities with broader business needs.
- Contribute to thought leadership.
- Mentor delivery team members.
- Support activities across systems analysis, configuration, testing, debugging, and documentation.
- Provide guidance, leadership, and mentorship across the delivery organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
