Incident and Crisis Management Lead

Valley Bank • Jericho, NY

3d

About The Position

This role is responsible for maintaining and updating Valley Bank's Incident & Crisis Management (ICM) plan, policies, and documentation. The lead will coordinate cross-departmental ICM teams, conduct risk assessments, oversee post-incident analysis, and deliver training. Collaboration with business leaders, governance teams, and third-party vendors is essential to ensure disaster recovery readiness. The position also involves participating in audits and staying current with best practices and regulatory requirements.

Requirements

• Thorough knowledge & understanding of FFIEC's Business Continuity Management framework.
• Strong background in Business Continuity, Disaster Recovery and Operational Resiliency knowledge.
• Strong written & verbal communications skills and the ability to interface with all levels of management.
• Strong background and understanding of US Financial Institutions key functions, processes and resources.
• Proficient in MSOffice Suite (Word, Excel, PowerPoint, Visio, and Project Management applications).
• High School diploma or GED and 5 years of experience developing, implementing and managing incident and crisis management programs for financial institutions.
• Certified Business Continuity Planner (CBCP) or similar industry certification.

Nice To Haves

• Bachelor's Degree in a related field, Financial Industry or Banking background.
• Master Business Continuity Planner (MBCP) or similar industry certification.

Responsibilities

• Maintain and update Valley Bank's Incident & Crisis Management (ICM) plan, policies, and documentation in alignment with industry standards and regulations.
• Lead and coordinate cross-department ICM teams, including activation of the framework during emergencies and providing 24/7 support when required.
• Conduct risk assessments, scenario planning, and resiliency exercises; oversee post-incident analysis, evaluations, and continuous improvement.
• Deliver training and workshops for employees and ICM teams; manage communication strategies and protocols for internal and external stakeholders.
• Collaborate with business leaders, governance teams, and third-party vendors to review plans, validate alternate site programs, and ensure disaster recovery readiness.
• Participate in audits, examinations, and resiliency projects while staying current with best practices and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED