Program Manager-Enterprise Systems IDeliver

KLA•Milpitas, CA

36d•$111,900 - $164,100•Onsite

About The Position

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. This role will drive adoption, governance, and continuous improvement of IDeliver capabilities, including Spec Management, customer workflows, process standardization, reporting, and operational readiness. The successful candidate will partner with Product Marketing, Engineering, Service IT, Regional operations, and Customer Program teams to streamline customer engagement processes while improving operational efficiency and enterprise visibility. This is a highly cross-functional role enquiring strong program management, operational thinking, stakeholder management, and continuous improvement skills.

Requirements

Strong program management and cross-functional leadership skills.
Ability to drive alignment across divisions, regions, and senior stakeholders.
Strong communication skills with ability to simplify complex process and governance topics.
Analytical mindset with experience using metrics to drive accountability and improvement.
Ability to manage multiple workstreams, priorities, risks, and stakeholders.
Strong customer-focus and ability to connect field needs with division and PLC decision-making.
Experience with enterprise systems, business process design, and adoption management.
Strong organizational skills with ability to manage multiple priorities
5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience

Nice To Haves

Minimum of 7 years of relevant experience leading cross-functional programs, business process initiatives, or customer-facing operational programs.
Experience working with product marketing, applications, service, engineering, field, or customer programs in the semiconductor industry.
Strong understanding of customer specification management, product lifecycle governance, or customer processes.
Experience driving enterprise-wide deployment, team member training, change management, and adoption.
Demonstrated ability to lead executive-level communication, program risks, roadmap planning, and cross-division alignment.
Familiarity with KLA tools, customer workflows, PLC processes, or related enterprise platforms preferred.

Responsibilities

Manage day-to-day operational health of IDeliver platform and associated business processes
Drive user adoption across divisions and global regions
Monitor operational KPIs, process health, and corporate adoption
Partner with IT to prioritize enhancements and support future roadmap planning
Develop standard operating procedures, governance and operational documentation
Support training, communications, and rollout activities for new capabilities
Lead operational execution of the enterprise Spec Management program
Coordinate cross-functional reviews between field organizations, Division PMMs, Service, Engineering, and PLC stakeholders
Drive request quality, governance, and timely decision making
Facilitate customer communication workflows from request through closure
Monitor request cycle times, bottlenecks, and adoption metrics while identifying continuous improvement opportunities
Coordinate multiple initiatives simultaneously across Engineering, Service, Marketing, Operations and IT
Facilitate recurring stakeholder meetings and executive updates
Track project milestones, risks, issues, and dependencies
Develop executive dashboards and program metrics
Identify opportunities to simplify processes and improve customer experience
Analyze operational data to identify trends and improvement opportunities
Recommend workflow automation and AI-enabled capabilities
Support enterprise governance for customer operational processes
Drive standardization across business units while balancing division specific needs