Program Manager, Enterprise Engagements

Qualia•Austin, TX

6d•Hybrid

About The Position

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. We are seeking an experienced Program Manager to lead our most significant, high-stakes enterprise client engagements. This role is designed for a "force multiplier"—someone who can navigate the complexities of large-scale onboarding and long-term relationship management while aggressively leveraging Artificial Intelligence to drive operational efficiency. You will be the central orchestrator across the entire post-sales lifecycle, ensuring that Professional Services, Implementation, Support, and Product Development move in perfect synchronization. You are not just managing a timeline; you are building a scalable, AI-enhanced engine for enterprise success.

Requirements

5+ years of experience managing high-touch, multi-stakeholder enterprise programs.
You have a track record of driving "long-term success" rather than just "project completion"
You are an AI power-user. You have experience (or a high degree of proficiency) using AI agents, automation platforms (e.g., Zapier/Make), and LLMs to optimize your own workflow and team output
Proven ability to influence and lead cross-functional teams (Product, Engineering, Support) that do not report directly to you
Exceptional ability to synthesize complex project statuses into clear, executive-ready insights

Nice To Haves

Experience in Real Estate, PropTech, or FinTech is a significant bonus but not required

Responsibilities

Lead the end-to-end execution of our most complex enterprise programs, from initial kickoff through to long-term steady-state maturity
Act as the primary bridge between Professional Services (delivery), Implementation (technical setup), Product (platform features and functionality) and Support (on-call stability)
Partner closely with Product Management (R&D) to ensure the product roadmap aligns with the long-term needs of our strategic accounts.
Drive high-level communication cadences with client executives and internal leadership, providing consistent, transparent, and data-backed reporting on program health
Proactively identify manual bottlenecks in the program lifecycle and deploy AI tools (e.g., LLMs for documentation, automated project trackers, or AI-driven meeting synthesis) to eliminate "administrative drag"
Utilize AI-integrated project management platforms to forecast risks, resource constraints, or potential delays before they impact the client experience
Stay at the forefront of the AI landscape, continuously introducing new tools and workflows that allow the program to scale without a linear increase in headcount
Establish and maintain trust-based relationships with key program team members both internally and externally to best support varying individual needs and manage perceptions of program health
Maintain a thorough and up-to-date understanding of the full program so you are able to flag and address misalignments, driving thoughtful, tailored solutions in partnership with your program team