Enterprise Program Manager

Coastal • Austin, TX

5h • Hybrid

About The Position

We are looking for a strategic and highly experienced Enterprise Program Manager to champion our continued growth. In this role, you will be responsible for leading, overseeing, and ensuring the successful delivery of complex, multi-cloud Salesforce implementations at a massive, multi-million dollar enterprise scale. As a senior leader within the delivery team, you will align large-scale implementation strategies with our clients' core business objectives, ensuring seamless adoption of Salesforce solutions across diverse, cross-functional departments. You will handle end-to-end governance—including comprehensive project planning, strategic resource allocation, high-level stakeholder management, risk mitigation, and strict financial/scope management. Please note: This position will require regular onsite work at our client's location in Austin, TX.

Requirements

• 3+ years of experience working specifically as a Program Manager or within an enterprise project environment leading large-scale technology implementations.
• 10+ years of dedicated Project Management Office (PMO) experience.
• 5+ years of experience within a professional consulting environment.
• Proven competence managing large-scale programs budgeted at $2M+ annually.
• Hands-on experience overseeing Salesforce project implementations.
• Documented experience managing teams of 10+ members, including sub-project managers.
• Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes.
• Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.
• Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems.
• Excellent troubleshooting, risk management, and collaborative problem-solving skills.
• Exceptional written and verbal communication skills.
• Must have full-time, permanent US work authorization.
• Willingness to travel up to 50% to client sites as required

Responsibilities

• Strategic Client & Stakeholder Management: Partner directly with Coastal Leadership to manage critical client relationships with Key Stakeholders and Steering Committee Members. Serve as the primary relationship owner for assigned enterprise clients and programs. Establish and maintain robust engagement and operating models tailored to various stakeholder groups. Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs. Provide high-impact project and program updates to diverse stakeholders across multiple executive forums.
• Enterprise Program Delivery & Governance: Lead multiple complex workstreams concurrently in a multi-cloud environment. Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones. Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums. Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery. Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion. Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation.
• Team Leadership & Delivery Excellence: Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers. Provide real-time mentorship, guidance, and professional development to program team members and Project Managers. Guide delivery teams with estimation techniques, sprint planning, and performance tracking. Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.

Benefits

• Flexible working hours with an emphasis on a life-work balance
• Remote flexible work
• Unlimited Paid Time Off (RTO)
• 401K with Company Match
• Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems
• Opportunities for accelerated growth, networking, and career guidance and support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed