Program Manager, Enhanced Care Management (ECM)

COPE Health Solutions•Salinas, CA

23h•Onsite

About The Position

The Enhanced Care Management (ECM) Program Manager provides leadership and direction for the organization’s care management operations and services, aligning with the organization's mission, strategies, and objectives. This role supervises the care management team and leads the implementation of care management programs designed to address patient needs, improve care quality, and ensure appropriate utilization of available services. The Program Manager implements plans and tools to meet organizational goals, collaborates with other departments on program design and evaluation, and leads complex projects focused on performance improvement and transformation. They support the development and evaluation of evidence-based programs, ensure standardization of workflows, and develop playbooks for scalable care management models. The role involves patient risk stratification, organizing stakeholder meetings, and working on IT solutions for care management documentation and monitoring. The Program Manager reports to the Director of Operations and performs miscellaneous job-related duties as assigned.

Requirements

Valid California Driver’s License
3 + years of supervisor/leadership experience
Experience in acute inpatient, rehabilitation, sub-acute, skilled facility, home care, ambulatory care management, or managed health plan.
Experience working in a multi-cultural setting.
Willing to learn and understand a variety of different cultures, perspectives, and norms.
Basic computer skills required
Understand the community served, community connectedness.
Good communication skills, such as listening well, and using language appropriately.
Ability and willingness to provide emotional support, encouragement, and motivation to patients.

Nice To Haves

Bachelor’s and/or master’s degree in a health-related field is preferred
Experience working in a community-based setting for at least 1 to 2 years preferred.
electronic medical record (EMR) experience preferred.

Responsibilities

Supervises the care management team.
Leads the implementation of care management programs designed to address the needs of our patients, improve the quality and services for their care and ensure the appropriate utilization of services available to them.
Implements plans and tools to meet organizational goals and objectives.
Works closely with other departments to design, implement, and evaluate care management programs.
Leads visible and complex projects focusing on performance improvement and transformation aimed at improving care management programs for the populations served.
Supports the development, implementation, and evaluation of effective pilots, programs and practices derived from market leading and evidence-based research and performance outcomes.
Ensures standardization and optimization of workflows of models of care that are being spread and scaled.
Develops playbooks for care management models that are ready for spread and scale.
Works closely with clinical and operational leaders across the continuum to perform patient risk stratification and identification for outreach.
Organizes and facilitates meetings with key stakeholders involved in the execution of care coordination/case management programs.
Continuously evaluates market leading and evidence-based research focused on care management programs.
Works on design, implementation, and evaluation of IT solutions to support care management documentation and monitoring of efforts.
Facilitates and leads a standardized and optimized deployment of an administrative case management tracking system/care management documentation.
Performs miscellaneous job-related duties as assigned.