Program Manager - DSP

Mission Action•San Francisco, CA

1d•Onsite

About The Position

The primary role of the Program Manager is the administration and program management of the Dolores Shelter Program. The Dolores Shelter Program consists of 4 small emergency shelters, some of which serve homeless men and a recently opened fourth serving the LGBTQ community. The shelter program also includes a kitchen and delivery system that provides food to all the shelters and a local Mission Action supportive housing program. It is the responsibility of the Program Manager to oversee the day to day operations of all shelters and the kitchen. Along with the Director of Housing and Shelter Programs, the Program Manager evaluates the impact and effectiveness of the shelters and establishes long- and short-term goals for the program. He or she oversees the staffing structure to effectively accomplish those programmatic goals and objectives. The Program Manager takes the lead in managing contracts with partner agencies, city departments and the community.

Requirements

Bachelors degree or equivalent experience and three years of experience in program management
Ability to monitor and manage government contracts and budgets
Two years experience supervising staff
Experience in establishing and managing administrative systems
Knowledge of social services resources in San Francisco
Bilingual Spanish/English (verbal and written) required
Experience working with people from diverse backgrounds including immigrants and the LGBTQ community
Experience in the fields of affordable housing, supportive housing, and/or homelessness
Knowledge of Microsoft Office programs such as Word, Excel and Outlook
Excellent skills in written and oral communication, conflict mediation, and meeting facilitation
Ability to read financial statements and manage budgets.
Ability to work independently and manage time effectively
Ability to work some evenings and weekends as required by program needs

Nice To Haves

experience using databases and grant management systems (GMS, CMS, etc.) a plus

Responsibilities

Provide day-to-day oversight for all functions at four program shelters and a kitchen
Develop & maintain all program policies and procedures, incorporating staff and resident input
Assist with program planning & implementation, including assessing and improving program quality
Ensure compliance with all governmental regulations, loan agreements, contracts, and other funding and legal requirements
Research industry best practices and modify service delivery, as appropriate
Coordinate program budget and contracts, including reviewing and approving expenditures and submitting invoices to finance department in a timely manner
Provide data for government and funders reports, including developing and implementing data collection systems
Facilitate monthly community meetings to address client questions, needs, and concerns
Establish and maintain linkages with relevant government agencies, including the Mayor’s Office of Housing and Community Development, and the SF Human Services Agency; and community groups such as the Local Homeless Board and the Homeless Emergency Service Providers Association
Maintain linkages and serve as a liaison with program partners and other shelter programs
Respond to client complaints and shelter emergencies, as needed
Engage in advocacy activities related to maintaining and improving services for clients, as time and other duties allow
Perform other duties related to program &facility oversight and administration as assigned
Provide direct supervision to Operations Directors, Shelter Monitors, and Case Directors
Recruit, hire, train, supervise, and evaluate qualified staff; develop and foster teamwork and collaboration; and take personnel actions as appropriate
Facilitate semi-monthly staff meetings to share information and troubleshoot with staff
Review and approve timesheets on a bi-monthly basis and ensure timely delivery to Bookkeeper
Approve staff requests for time off according to the Leave Request Procedures
Perform other personnel-related duties as assigned
Maintain professional attitude and work ethic
Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
Participate in ongoing professional development throughout the year
Attend Mission Action’s Staff Meetings, and other participate in other teams and committees, as assigned
Perform other organizational duties as assigned