Program Manager, DFR - Los Angeles
About The Position
Skydio is seeking a customer-facing Program Manager with a strong sense of ownership to lead and drive all aspects of implementation and delivery for their Law Enforcement Customers. This role is within the Mission Success team and will serve as the liaison with the Los Angeles Police Department. Responsibilities include project planning, technical execution, risk management, problem-solving, budget management, performance improvements, and scheduling. The role requires quickly learning technical concepts, understanding program dependencies, and managing technical and program risks effectively. The ideal candidate will leverage technical capabilities alongside program management skills to ensure customer success. This position involves working in a fast-paced environment with ambiguity and multiple tasks, collaborating with Customer Success, Technical Support, Product, Marketing, Development, and Engineering teams. The role is based in Los Angeles.
Requirements
- Experience as a customer-facing professional services / program manager, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.
- Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
- Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field
- Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.
- Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.
- Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking ‘out of the box’ and to develop creative solutions.
Nice To Haves
- Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.
Responsibilities
- Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details.
- Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success.
- Manage production and implementation programs against cost, schedule and technical requirements.
- Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.
- Establish relationships with the Law Enforcement customer and be technical to build & drive plans with Skydio’s engineering team’s to meet milestones.
- Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.
- General support of go-to-market & business activities as required.
Benefits
- Competitive base salaries
- Equity in the form of stock options
- Comprehensive benefits packages
- Relocation assistance may also be provided for eligible roles
- Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans.
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
