Program Manager, DFR - Chicago

Skydio•Chicago, IL

7d•$145,000 - $180,000•Onsite

About The Position

Skydio is seeking a customer-facing Program Manager to lead and drive all aspects of implementation and delivery for their Law Enforcement Customers. This role is part of the Mission Success team and will serve as the liaison with the Chicago Police Department. The Program Manager will be broadly responsible for the success of contracts, including project planning, technical execution, risk management, problem-solving, budget, performance improvements, and scheduling. The role requires quickly learning technical concepts, understanding program dependencies, and managing technical and program risks effectively. The successful candidate will leverage technical capabilities alongside program management skills to deliver optimal customer outcomes. Experience working within the U.S. Law Enforcement or military and engaging with high-level officials through pilots is essential. The role involves providing input into various technical activities within the company, working in a fast-paced environment with ambiguity, and managing multiple tasks or projects simultaneously. Collaboration will occur with Customer Success, Technical Support, Product, Marketing, Development, and Engineering teams.

Requirements

Experience as a customer-facing professional services / program manager, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.
Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.
Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field
Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.
Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.
Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking ‘out of the box’ and to develop creative solutions
Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Responsibilities

Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success.
Manage production and implementation programs against cost, schedule and technical requirements.
Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.
Establish relationships with the Law Enforcement customer and be technical to build & drive plans with Skydio’s engineering team’s to meet milestones.
Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.
General support of go-to-market & business activities as required.