Program Manager, Delivery Innovation and Strategic Programs

Okta•Toronto, ON

4d•CA$87,000 - CA$119,000•Hybrid

About The Position

This role sits at the intersection of delivery excellence, partner enablement, and business intelligence. The Program Manager, Delivery Innovation + Strategic Programs is a critical individual contributor role within Okta's Global Professional Services and Delivery Success organization. This position is laser-focused on delivery methodology, operational execution standards, and project-level governance. The mission is to drive better customer and partner outcomes by analyzing real-world professional services delivery, translating common implementation patterns into repeatable requirements, and creating standard delivery methodologies. The role will bridge the gap between internal and external execution by packaging these delivery frameworks into external playbooks, checklists, and blueprints that internal teams and service delivery partners can leverage for consistent execution. Additionally, the role will support strategic programs through rigorous reporting, metrics tracking, and impact assessments, while proactively championing the implementation of generative AI to scale and optimize delivery and partner enablement frameworks.

Requirements

3–5 years of program management, project management, or operational experience within a technology, SaaS, or professional services organization.
Prior experience working in or closely with Professional Services, Customer Success, Delivery Success, or Service Delivery Partner Programs.
Masterful ability to proactively track down, clarify, and organize complex technical or operational processes from cross-functional teams to create clear, step-by-step methodologies and frameworks.
Practical experience using generative AI tools to assist in research, outlining, content optimization, or workflow automation to accelerate and scale content creation.
Strong analytical mindset with experience building dashboards and reports (e.g., in Salesforce, Tableau, Google Sheets) to track performance metrics and assess investment impact.
Exceptional ability to self-direct and manage multiple deliverables, program schedules, and stakeholders in a deadline-driven environment.
Outstanding verbal and written communication skills with the ability to translate complex operational processes into clear, execution-focused delivery blueprints.

Nice To Haves

Experience working with or implementing AI-driven analytics, automation platforms, or prompt engineering for operational efficiency.
Knowledge of Okta & Auth0 product offerings.
Experience with business architecture concepts or standardizing operating models.
Experience with collaboration, enablement, and tracking tools like Highspot, Confluence, and Asana.
Familiarity with GSI engagement models or enterprise identity delivery.
A bachelor's degree in business, data science, information systems, or equivalent relevant experience.

Responsibilities

Identify repeatable implementation patterns, delivery workflows, and common customer use cases by partnering closely with internal Professional Services delivery and technical teams.
Translate real-world delivery patterns into standardized, reusable scoping requirements, delivery templates, and execution blueprints.
Evaluate project delivery trends to identify gaps in execution assets, establishing operational and business requirements for new delivery assets, accelerators, and methodology toolkits.
Translate complex, internal delivery methodologies into structured, high-quality, external-facing delivery playbooks, engagement blueprints, and project governance toolkits.
Organize and maintain the central repository of delivery methodologies, engagement templates, and process assets using tools like Highspot, Confluence, and Asana.
Explore, test, and implement generative AI tools and workflows to accelerate the creation of delivery methodologies, project templates, and partner playbooks.
Identify opportunities to integrate AI solutions to help internal teams and partners quickly synthesize customer requirements, automate boilerplate documentation, and speed up scoping/delivery cycles.
Train and guide partner delivery success teams on utilizing AI-driven templates and methodology accelerators.
Develop and maintain quantitative models to measure and report on the effectiveness, quality, and adoption of delivery methodologies and strategic program investments.
Independently design, build, and maintain comprehensive analytics dashboards from scratch using Tableau and Salesforce to track delivery health and methodology adoption.
Prepare quarterly delivery reports, program health scorecards, and data deep-dives for Global Services leadership.