Program Manager, Credentialing
About The Position
The Credentialing Program Manager executes the vision, strategy, and roadmap for assigned programs and is responsible for achieving goals that support their development and maintenance. Working with leadership, the manager evaluates programs—including the Maintaining Qualifications Program, Exam Validity Extension Program, Academic Outreach Program, and client-owned qualification programs—to identify improvement opportunities and recommend enhancements aligned with strategic priorities and goals. The role oversees assigned programs’ day-to-day operations, scope, dependencies, communications, and marketing; serves as a primary contact for internal stakeholders, clients, and industry stakeholders; and tracks program status and outcomes. The manager also facilitates project prioritization and annual roadmap discussions, manages client test development and delivery services, and serves as an escalation point and subject matter expert for novel issues. The position is in a hybrid work environment with defined in-person presence requirements. High productivity expectations and tight deadlines apply; extended hours and travel may be required. Compensation depends on location and factors including skills, experience, education, and market considerations. Employees may be eligible for a discretionary bonus. FINRA offers comprehensive insurance, retirement, paid time off, leave, and other benefits.
Requirements
- Bachelor’s degree and at least seven years of experience in the securities/financial industry and/or program management, or an equivalent combination of education and experience.
- Knowledge and technical skills in project management, including the ability to manage multiple concurrent projects and meet tight deadlines across areas with different requirements.
- Knowledge of and experience with the regulation and operation of U.S. broker-dealers, as well as familiarity with the broader financial regulation landscape.
- Exceptional verbal, written, and organizational skills, including the ability to articulate complex matters effectively.
- Critical-thinking, research, and analytical skills.
- Ability to recognize and understand relationships and impacts across different regulatory areas.
Responsibilities
- Manage the day-to-day operation, scope, and dependencies of assigned programs to support timely, high-quality deliverables.
- Develop and manage program communications and marketing, evaluate their effectiveness and development opportunities, and create end-of-life plans when needed.
- Serve as the primary point of contact and liaise with internal stakeholders to improve assigned programs.
- Collaborate with clients and other industry stakeholders, including regulators, on assigned programs.
- Track and maintain program status and report outcomes, assisting with preparation and distribution of reports to relevant parties.
- Facilitate project prioritization discussions with functional leaders and support functions to determine the annual project roadmap.
- Manage client test development and delivery services, including facilitating meetings, communicating issues, and responding to inquiries and requests.
- Serve as an escalation point and subject matter expert for novel issues, and proactively propose resolutions to mitigate risks and issues that could affect programs.
- Demonstrate FINRA’s values and collaborate in person and virtually in support of FINRA’s mission of investor protection and market integrity.
Benefits
- Discretionary bonus may be available in addition to base pay.
- Overtime pay for non-exempt employees in accordance with applicable law.
- Comprehensive health, dental, and vision insurance.
- Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and related accidental death and dismemberment coverage.
- Short- and long-term disability, long-term care, business travel accident, and legal insurance.
- Immediate participation and vesting in a 401(k) plan with company match, with eligibility for an additional FINRA-funded retirement contribution.
- Tuition reimbursement.
- Commuter benefits.
- Adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.
- Paid time off starting at 15 days and increasing with service up to 25 days.
- Five personal days and nine sick days, prorated in the first year where applicable.
- Two volunteer service days based on a full-time schedule.
- Paid military, jury duty, bereavement, voting and election official, family member care, childbirth, and parental leave, subject to stated eligibility and availability terms.
- Nine paid holidays for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
