Program Manager – Comprehensive Health/Health Home & Care Coordination - Grant Funded

NewYork-Presbyterian Hospital

3d•$74,000 - $111,000•Onsite

About The Position

NewYork-Presbyterian (NYP) is a highly-ranked hospital committed to community health through its Ambulatory Care Network (ACN) and Division of Community and Population Health (DCPH). The Comprehensive Health Program (CHP) within this division is a center of excellence for various infectious diseases and addresses social determinants of health through comprehensive care coordination, multidisciplinary team-based care, integrated behavioral health, and primary care. Patients receive care from a team including care coordinators, social workers, RNs, and primary care providers, with Health Home enrollment offered as part of this comprehensive approach. NYS Health Home programs aim to manage complex medical conditions and address medical, behavioral, and social needs holistically, empowering patients in their healthcare journey. This Program Manager role will oversee care coordination programming and Health Home program activities. The position involves leading these programs alongside other Program Managers, managing day-to-day operations, monitoring program requirements (billing, documentation, data reports), and guiding the strategic vision for program sustainability. The role requires collaboration with team members, including direct supervision, coaching, guidance, and feedback to care coordinators. Strong organizational skills and the ability to interpret data reports for high-fidelity data, documentation, and billing are essential. Familiarity with grant-funded program implementation, evaluation, and management is beneficial, as the role will contribute to the enhancement of existing grant-funded programming. Effective supervision of care coordinators and excellent communication skills (verbal and written) are crucial. Experience in case management and/or behavioral health will aid in guiding care coordinators through clinical and administrative challenges. Program Managers will participate in the Care Coordination Steering committee meetings and collaborate on future program directions. Relationship building and networking skills are vital for collaborating with NYP departments and community organizations to ensure program success and visibility. The Program Manager will track program outcomes for reporting to funders, senior leadership, and other stakeholders.

Requirements

Bachelor's Degree
Minimum of 5 years of experience
Minimum of 2 years supervisory experience
Strong written and oral communication skills
Experience in program development, implementation and evaluation

Nice To Haves

Bilingual English/Spanish
Master’s in social work/related clinical field or Master’s in Public Health
Experience in program management, development, implementation and evaluation
Interest in Quality Improvement strategies/planning
Familiarity with care coordination and program management including ensuring deliverables are met and reporting out to key stakeholders.
Comfort with data reports and tasking team members to achieve high quality outcomes for patients and meet programmatic requirements.
Familiarity with Grant Funded program implementation, evaluation, and management.
Case management and/or Behavioral Health experience.

Responsibilities

Lead care coordination and Health Home programs.
Oversee day-to-day operations.
Monitor program requirements including billing, documentation, and data reports.
Guide the implementation of the strategic vision of the program.
Provide supervision, coaching, guidance, and feedback to care coordinators.
Interpret and apply findings from data reports to ensure high fidelity of data for programmatic requirements, documentation, and billing.
Participate in the implementation and enhancement of existing grant funded programming.
Supervise care coordinators effectively.
Communicate verbally and through writing.
Guide care coordinators to resolve clinical and administrative challenges.
Participate in the program’s Care Coordination Steering committee meetings.
Collaborate on future directions of the program.
Build relationships and network with NYP departments and community organizations.
Track program outcomes to report back to funders, senior leadership, and other stakeholders.